Legal Intake Specialist

Overview

This is a remote position for an Intake Specialist handling inbound calls related to Social Security Disability Insurance (SSDI). The role focuses on assisting callers professionally and empathetically.

Responsibilities

• Handle inbound SSDI inquiries and conduct initial client intake
• Gather and accurately document caller information
• Assess potential client eligibility based on intake guidelines
• Maintain professionalism and confidentiality when handling sensitive information

Requirements

• Excellent English communication skills with a neutral accent
• Previous experience in intake, customer service, or call handling preferred
• Familiarity with SSDI is an advantage
• Spanish proficiency is a plus but not required
• Must be willing to work from 6:00pm - 2:00am Central Time

Location

Remote