Legal Operations Analyst II

Overview

The Legal, Compliance, and Public Affairs team supports scaling and innovation by combining legal, compliance, and policy expertise to guide growth, shape products, and build trust across the organization’s ecosystem.

This role is an experienced Legal Operations Analyst II supporting Legal Platform Services, including Vendor Legal, Marketing Legal, and Commercial Legal teams. The position focuses on contract operations and legal technology initiatives across multiple teams, partnering with stakeholders across Legal, Finance, Product, Business Systems, Financial Systems, Procurement, IT, and vendors.

Responsibilities

• Manage and optimize Ironclad CLM platform, including system administration, workflow configuration, template management, approval routing, and system integrations (including Zip and Salesforce)
• Oversee contract database management, ensuring data integrity and reporting accuracy
• Develop and implement technical solutions for contract intake, triage, and lifecycle management for both vendor and commercial agreements
• Partner with Procurement, Financial Systems, Business Systems, IT, and vendors on system integrations, API connections, and technical troubleshooting
• Create training materials, playbooks, self-service resources, and documentation for contract management systems and tools
• Drive end-to-end process improvement initiatives across contract operations: identify inefficiencies, design scalable solutions, and lead implementation from concept through adoption
• Build and manage department-wide reports and dashboards with detailed metrics for Legal Leadership
• Support cross-functional initiatives, including data field review and analysis, audits, and other initiatives as assigned
• Oversee knowledge management, maintaining FAQs, legal team intranet hubs, internal/external materials, process documents, template libraries, and legal webpages
• Provide general administrative, project management, and special-project support as needed in a fast-changing environment

Requirements

• 3+ years of in-depth experience in contract management, legal operations, or contract technology administration
• Advanced proficiency with Ironclad, Zip, and similar CLM/procurement platforms
• Experience with additional tools such as Jira, Salesforce, Notion, Google, and Contentful
• Demonstrated success implementing legal technology solutions and process automation
• Comfort with data analysis, reporting, and metrics-driven decision-making
• Project management skills, including coordinating tasks and timelines across multiple stakeholders
• In-house legal team experience, working at fast-paced companies that value quick decision-making
• Strong communication skills (verbal and written)
• High attention to detail and ability to adjust quickly while solving problems proactively
• A team player mindset

Preferred Qualifications

• None specified

Compensation & Benefits

Base Pay Grade: H
Equity Grade: 4

Employees new to the organization typically come in at the start of the pay range.

USA base pay range (CA, WA, NY, NJ, CT) per year: $100,000 - $150,000
USA base pay range (all other U.S. states) per year: $88,000 - $138,000

Base pay is part of a total compensation package that may include equity rewards, monthly stipends for health, wellness and tech spending, and benefits including 100% subsidized medical coverage, dental and vision for you and your dependents.

Additional benefits highlighted:

• Health coverage at no cost: 100% of premiums for employees and their dependents
• Monthly spending stipends for tech setup and health/wellness options
• Flexible time off and generous holiday calendars
• Employee Stock Purchase Plan (ESPP) to buy stock at a discount

The organization provides an inclusive interview process, including accommodations for candidates with disabilities.

Please note: visa sponsorship is not available for this position.

For positions based in San Francisco or Los Angeles: qualified applicants with arrest and conviction records are considered, as required by law.

Location

Remote-first with flexibility built in. Most roles can be done from almost anywhere within the country of employment. Some positions may occasionally require in-person work at an office, and a few roles are office-based due to the nature of the work. All new hires are invited to attend an in-person onboarding experience.

Additional Notes

This is primarily a legal operations and technology role. While the role works closely with contracts, it does not involve substantive legal negotiation or serving as primary counsel on vendor or commercial agreements.