Legal Operations Analyst II

Overview

This role supports Legal Platform Services, including Vendor Legal, Marketing Legal, and Commercial Legal teams. You will drive contract operations and technology initiatives across multiple teams by optimizing workflows, implementing scalable tools, and streamlining processes to help the organization move faster.

Responsibilities

• Manage and optimize Ironclad CLM platform, including system administration, workflow configuration, template management, approval routing, and system integrations (including Zip and Salesforce)
• Oversee contract database management, ensuring data integrity and reporting accuracy
• Develop and implement technical solutions for contract intake, triage, and lifecycle management for both vendor and commercial agreements
• Partner with Procurement, Financial Systems, Business Systems, IT, and vendors on system integrations, API connections, and technical troubleshooting
• Create training materials, playbooks, self-service resources, and documentation for contract management systems and tools
• Lead end-to-end process improvement initiatives across contract operations: identify inefficiencies, design scalable solutions, and drive implementation from concept through adoption
• Build and manage department-wide reports and dashboards with detailed metrics for Legal Leadership
• Support cross-functional initiatives, such as data field review and analysis, audits, and other initiatives as assigned
• Oversee knowledge management, including FAQs, legal team intranet hubs, internal/external materials, process documents, template libraries, and legal webpages
• Assist with general administrative, project management, and special projects as needed in an ever-changing environment

Requirements

• 3+ years of in-depth experience in contract management, legal operations, or contract technology administration
• Advanced proficiency with Ironclad, Zip, and similar CLM/procurement platforms
• Experience with additional tools such as Jira, Salesforce, Notion, Google, and Contentful
• Demonstrated success implementing legal technology solutions and process automation
• Comfort with data analysis, reporting, and metrics-driven decision-making
• Project management skills and the ability to coordinate tasks and timelines across multiple stakeholders
• In-house legal team experience at fast-paced companies that value quick decision-making
• Excellent verbal and written communication skills
• Strong bias for action and ability to respond quickly to changing processes and priorities
• Extreme attention to detail; strong problem-solving and proactivity
• Sense of urgency on all matters; highly responsive and proactive
• Team player mindset; no job is too big or too small
• Humility and integrity, with a desire to be part of a strong, supportive team

Preferred Qualifications

• Not applicable (no additional preferences stated)

Compensation & Benefits

• Base Pay Grade: H
• Equity Grade: 4
• Employees new to the organization typically come in at the start of the pay range.

Base pay is part of a total compensation package that may include equity rewards, monthly stipends for health, wellness and tech spending, and benefits (including 100% subsidized medical coverage, dental and vision for you and your dependents).

USA base pay range (CA, WA, NY, NJ, CT) per year: $100,000 - $150,000

USA base pay range (all other U.S. states) per year: $88,000 - $138,000

Benefits highlights include:

• Health coverage at no cost: 100% of premiums for employees and their dependents
• Monthly spending stipends for tech setup
• Flexible time off and generous holiday calendars
• Employee Stock Purchase Plan (ESPP) to buy company stock at a discount

Location

• Remote-first with flexibility built in: Most roles can be done from almost anywhere within the country of employment.
• Some positions may occasionally require in-person work at an office; a few are office-based.
• All new hires will be invited to attend an in-person onboarding experience.

Visa sponsorship is not available for this position.

For positions based in San Francisco or Los Angeles: qualified applicants with arrest and conviction records are considered as required by law.

Additional Notes

• This is primarily a legal operations and technology role.
• While you will work closely with contracts, the position does not involve substantive legal negotiation or serving as primary counsel on vendor or commercial agreements.