Legal Operations Analyst II

Overview

The organization is seeking an experienced Legal Operations Analyst II to support Legal Platform Services, including Vendor Legal, Marketing Legal, and Commercial Legal teams. This role drives contract operations and technology initiatives across multiple teams, partnering with stakeholders across Legal, Finance, Product, Business Systems, Financial Systems, Procurement, and other internal groups to optimize workflows and streamline processes.

Responsibilities

• Manage and optimize an Ironclad CLM platform, including system administration, workflow configuration, template management, approval routing, and system integrations (including Zip and Salesforce)
• Oversee contract database management, ensuring data integrity and reporting accuracy
• Develop and implement technical solutions for contract intake, triage, and lifecycle management for both vendor and commercial agreements
• Partner with Procurement, Financial Systems, Business Systems, IT, and vendors on system integrations, API connections, and technical troubleshooting
• Create training materials, playbooks, self-service resources, and documentation for contract management systems and tools
• Own end-to-end process improvement initiatives across contract operations: identify inefficiencies, design scalable solutions, and drive implementation from concept through adoption
• Build and manage department-wide reports and dashboards with detailed metrics for Legal Leadership
• Support cross-functional initiatives, including data field review and analysis, audits, and other initiatives as assigned
• Oversee knowledge management, maintaining FAQs, legal team intranet hubs, internal/external materials, process documents, template libraries, and legal webpages
• Assist with general administrative, project management, and special projects as needed in an ever-changing environment

Requirements

• 3+ years of in-depth experience in contract management, legal operations, or contract technology administration
• Advanced proficiency with Ironclad, Zip, and similar CLM/procurement platforms
• Experience with additional tools such as Jira, Salesforce, Notion, Google, and Contentful
• Demonstrated success implementing legal technology solutions and process automation
• Comfort with data analysis, reporting, and metrics-driven decision-making
• Project management skills and the ability to coordinate tasks and timelines across multiple stakeholders
• In-house legal team experience in fast-paced environments that value quick decision-making
• Ability to simplify and improve legal processes
• Adaptability to changing processes and new priorities
• Excellent verbal and written communication skills
• Strong bias for action and a high attention to detail; ability to adjust on the fly, solve problems, and proactively follow through
• Sense of urgency on all matters
• Highly responsive and proactive approach
• Team player mindset
• Humility, integrity, and a desire to be part of a strong, supportive team; takes work seriously while staying grounded
• This is primarily a legal operations and technology role. While the work involves contracts, the position does not involve substantive legal negotiation or serving as primary counsel on vendor or commercial agreements

Compensation & Benefits

Base Pay Grade: H
Equity Grade: 4

Employees new to the organization typically come in at the start of the pay range. Compensation is based on factors including location, experience, and job-related skills.

• USA base pay range (CA, WA, NY, NJ, CT) per year: $100,000 - $150,000
• USA base pay range (all other U.S. states) per year: $88,000 - $138,000

Base pay is part of a total compensation package that may include equity rewards, monthly stipends for health, wellness, and tech spending, and benefits (including 100% subsidized medical coverage, dental and vision for you and your dependents).

Benefits highlights

• Health coverage at no cost: 100% of premiums for employees and their dependents
• Monthly spending stipends for tech setup and to support health and wellness options
• Flexible time off and generous holiday calendars
• Employee stock purchase plan (ESPP) allowing purchase of company stock at a discount

Location

• Remote-first with flexibility built in: most roles can be done from almost anywhere within the country of employment
• Some positions may occasionally require in-person work at an office; some roles are office-based due to the nature of the work
• All new hires will be invited to attend an in-person onboarding experience

Visa sponsorship: Visa sponsorship is not available for this position.

For positions based in San Francisco or Los Angeles: the organization considers qualified applicants with arrest and conviction records, as required by law.