Legal Operations Analyst

Overview

This hybrid, individual contributor role in the Legal department focuses on Legal Operations, legal technology advocacy, and operational enablement. The position supports legal leaders by preparing customer intelligence and briefing materials, developing targeted messaging for legal buyers, and building automated solutions and outreach workflows that help scale peer-to-peer engagement.

The role reports to the Senior Director of Legal Operations.

Responsibilities

• Support legal leaders in customer and prospect engagements by preparing comprehensive customer intelligence, detailed briefing documents, communications, and strategic talking points for successful peer-to-peer technical sales conversations.
• Become an expert in the Intelligent Agreement Management (IAM) platform, curating content and messaging for customers and prospects.
• Partner with Marketing to co-develop tailored messaging directed to legal persona stakeholders (legal operations and in-house lawyers).
• Translate complex product capabilities into clear, compelling value propositions tailored to customer needs.
• Design, build, and deploy automated agentic solutions that streamline operations and demonstrate practical IAM value.
• Draft and curate enablement materials, collateral, and case studies to help the broader sales organization effectively sell the IAM legal technology suite.
• Operate and optimize an outreach program by managing workflows, schedules, tracking mechanisms, and cross-functional processes to scale the peer-to-peer program.
• Serve as the dedicated legal lead for industry conferences and internal executive roundtables; develop strategic narratives for the organization’s legal presence; collaborate with Marketing and Sales on high-touch engagement tactics (e.g., executive dinners, peer-to-peer roundtables); and analyze event performance to drive continuous improvement.
• Maintain fluency in the legal technology landscape, industry trends, and in-house legal and legal operations pain points to keep outreach authoritative and impactful.
• Act as a bridge between Legal, Marketing, Sales, and Product teams to align messaging and share insights gathered from direct customer-legal interactions.

Requirements

• Bachelor’s degree (BA or BS) (Note: A J.D. is not required for this role)
• 5+ years of related experience
• Experience in operations, legal operations, or program management; must be highly organized and able to manage multiple moving parts in a fast-paced environment
• Experience with the legal technology industry, modern legal operations tools, and the workflow pain points faced by corporate legal departments
• Experience building and deploying digital agents or advanced automated workflows
• Experience advising, preparing, and collaborating with senior legal executives and cross-functional leadership teams
• Experience helping colleagues and stakeholders adopt new tools and processes
• Experience communicating complex technical and legal concepts to diverse audiences, including legal and commercial teams, and fostering cross-functional collaboration

Preferred Qualifications

• Strong writing and drafting skills, with a track record of creating effective corporate messaging, marketing content, or executive briefing materials; comfortable joining customer calls and discussing how IAM solves real-world problems
• Strong understanding of marketing principles, with the ability to craft messaging for a specific buyer persona (the in-house lawyer)
• Experience with commercial contracting processes (both customer and supplier)

Compensation & Benefits

Base Salary (Wage Transparency)

Pay for this position is based on geographic location and may vary depending on job-related knowledge, skills, and experience.

Base salary ranges by location:

• California: $105,800.00 - $163,450.00
• Illinois, Colorado, Massachusetts and Minnesota: $101,400.00 - $139,425.00
• Washington, Maryland, New Jersey and New York (including NYC metro area): $101,400.00 - $145,475.00
• Washington DC: $105,800.00 - $145,475.00
• Ohio: $90,200.00 - $124,025.00

Bonus

• Bonus: Sales personnel are eligible for variable incentive pay dependent on achievement of pre-established sales goals.
• Non-Sales roles are eligible for a company bonus plan, calculated as a percentage of eligible wages and dependent on company performance.

Benefits

Options may include:

• Paid Time Off (earned time off, plus paid company holidays based on region)
• Paid Parental Leave (up to six months off with your child after birth, adoption or foster care placement)
• Full Health Benefits Plans (options for 100% employer paid and minimum employee contribution health plans from day one of employment)
• Retirement Plans (select retirement and pension programs with potential for employer contributions)
• Learning and Development (coaching, online courses, and education reimbursements)
• Compassionate Care Leave (paid time off following the loss of a loved one and other life-changing events)

Location

Remote: Employee is not required to be in or near an office frequently and works from a designated remote work location for the majority of the time.

Positions are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions. The employer reserves the right to change a position’s job designation depending on business needs and as permitted by local law.

Work Authorization

This position does not provide visa sponsorship or immigration support. Applicants must already be authorized to work in the United States on a full-time, permanent basis without the need for current or future sponsorship.

State Eligibility

This position is not eligible for employment in: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming.