Legal Operations Manager

Overview

A legal services organization is seeking a Manager to join their Legal Operations team. This role involves managing the experience for large customers engaged in legal operations across multiple workstreams, serving as a single point of contact, providing program oversight, and ensuring quality, timeliness, and continuity of services.

Responsibilities

• Manage the eBilling system, including system administration, user access, matter setup, and reporting. Experience with Team Connect and Onit is a plus.
• Serve as the first-line approver of all outside counsel invoices, reviewing and auditing for compliance with Outside Counsel Guidelines, billing rules, and agreed rate structures.
• Identify billing discrepancies, requirement violations, and inefficiencies; work directly with law firms to resolve issues.
• Partner with Legal Operations leadership to track legal spend, accruals, and budget forecasting as needed.
• Maintain and update billing requirements, rate approvals, and timekeeper approvals within the eBilling system.
• Support rate negotiations by maintaining rate data, historical trends, and benchmarking information.
• Collaborate with Finance on monthly and quarterly accruals and invoice processing.
• Train internal users and outside counsel on eBilling system requirements, invoice requirements, and best practices.
• Proactively recommend and implement system and process improvements to enhance efficiency, including automation, standardization, and thorough process documentation.

Requirements

• Minimum 5 years of experience in a law firm or in-house legal environment involving operations management, pricing, billing, scoping, and managing significant legal services.
• Experience managing people.
• Strong interpersonal skills.
• Proven ability to consistently achieve established revenue, bookings, and pipeline targets through cold calling and networking.
• Deep experience and a personal network within the legal industry, with demonstrated expertise in litigation and discovery.
• Understanding of the legal services industry and challenges common to law departments and law firms.
• Proven ability to manage sales cycles to close.
• Ability to build trust and credibility with new and existing customers.
• Demonstrated collaboration skills with team members and other departments.
• Attention to detail, hardworking, persistent, dependable, positive, and enthusiastic.

Technical Skills

• Excellent Microsoft Office skills.
• Advanced Excel skills.
• Experience with Team Connect and Onit is a plus.

Qualifications

• Bachelor’s degree required.
• Advanced degree preferred.

Compensation & Benefits

• US national salary range: $90,000 - $110,000, based on job-related skills, experience, level, and location.
• Comprehensive benefits package and paid time off for full-time employees.

Location

• Not specified.