Legal Ops Associate, OC Management

Overview

This role involves managing and optimizing the outside counsel spend and management program within the Legal Operations team. The position focuses on building and running systems and processes that leverage technology, automation, and AI-driven workflows to manage vendors, budgets, and e-billing at scale. The role partners closely with senior management to enhance cost efficiency and program effectiveness.

Responsibilities

• Develop and improve automated, AI-first processes for legal e-billing and outside counsel management.
• Implement outside counsel spend strategy, including reviewing and benchmarking law firm billing rates and fee structures against industry standards and peer companies.
• Manage the monthly accruals process and legal vendor onboarding workflows, ensuring accuracy and timeliness in collaboration with Financial Planning & Analysis (FP&A).
• Administer and maintain the legal e-billing system (Brightflag), serving as the resource for system optimization and stakeholder training.
• Analyze outside counsel spend data to produce reports, scorecards, and actionable insights to inform program improvements and leadership decisions.
• Collaborate cross-functionally with FP&A, Sourcing, and Enterprise Administrative Affairs (EAA) to enhance program effectiveness and align on budgets, forecasting, and vendor strategy.
• Own and manage onboarding of law firms.

Required Skills and Experience

• Bachelor's degree with 3+ years of outside counsel management experience at an in-house legal practice, preferably within a high-growth technology company.
• Experience managing legal accruals, forecasting inputs, and month-end financial processes in partnership with FP&A.
• Hands-on experience with legal e-billing platforms such as Brightflag or comparable systems.
• Proficiency in Excel or Google Sheets, including formulas, data manipulation, reconciliation, and building trackers and analyses.
• Proven project management skills for operational initiatives, including process design, tool implementation, and vendor onboarding workflows.
• Experience with data tools such as SQL, Snowflake, Looker, or similar for building reports and dashboards to drive spend visibility and decision-making.
• Responsible use of generative AI with human oversight to deliver business-ready outputs and improve workflow efficiency, cost, and quality.

Compensation & Benefits

• Annual base salary range: $99,365—$116,900 USD (excluding equity and bonus).
• Total compensation may include equity, bonus eligibility, and benefits such as medical, dental, vision, and 401(k).

Additional Information

• This is a remote-first position with quarterly in-person working sessions.
• Candidates may submit a maximum of 3 applications within a 6-month period.
• Equal opportunity employer: all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information.
• Applicants with criminal histories will be considered consistent with applicable federal, state, and local laws.
• US applicants should be aware of employee rights and E-Verify participation.
• Reasonable accommodations are available for individuals with disabilities upon request.
• By submitting an application, candidates agree to the organization's candidate privacy notice and arbitration of disputes (for US applicants).