Legal Practice Leader

Overview

This role involves building, leading, and growing the organization’s legal vertical by developing and executing a dedicated go-to-market strategy focused on mid-sized law firms. Serving as the subject matter expert (SME) for legal technology and AI, you will translate legal workflows and operational requirements into scalable managed IT, cybersecurity, compliance, and AI-enabled service offerings.

You will partner closely with Sales, Marketing, Solutions Architecture, and Service Delivery teams to drive revenue growth, establish industry credibility, develop legal-specific service offerings, and position the organization as a trusted technology advisor to law firms. The position combines legal industry expertise with business development, solution design, and thought leadership.

Responsibilities

Vertical Strategy & Market Development

• Define and execute the legal vertical go-to-market strategy, including target client profiles, service offerings, pricing frameworks, and growth objectives.
• Identify emerging trends in legal technology, AI, cybersecurity, cloud adoption, and compliance requirements, and translate them into market opportunities.
• Develop thought leadership content including articles, white papers, webinars, and educational resources for legal audiences.
• Represent the organization at legal industry conferences, association events, and speaking engagements.
• Build and maintain strategic relationships with legal technology vendors, consultants, bar associations, and industry influencers.
• Monitor competitive trends and recommend guidance to leadership regarding market positioning and service expansion opportunities.

Sales Enablement & Client Engagement

• Serve as the legal industry SME during sales engagements, discovery sessions, and client presentations.
• Partner with Sales and Marketing to develop legal-specific pitch materials, case studies, RFP responses, and value-based ROI frameworks.
• Conduct workflow assessments, technology evaluations, and strategic technology reviews for prospective and existing law firm clients.
• Provide guidance and recommendations related to legal technology modernization, cybersecurity, compliance, and AI adoption initiatives.
• Participate in executive-level client meetings with managing partners, COOs, legal operations leaders, and IT stakeholders.
• Support account growth initiatives through strategic planning and trusted advisor relationships.

Solutions Design & Practice Standardization

• Design and maintain standardized managed service offerings tailored to law firms.
• Develop reference architectures and best practices for common legal technology platforms and environments.
• Provide guidance on document management systems, secure remote access, e-discovery readiness, endpoint management, cybersecurity controls, and compliance frameworks.
• Create onboarding methodologies, implementation playbooks, and operational runbooks specific to legal clients.
• Establish and maintain legal vertical documentation, standards, and knowledge resources for Sales and Service Delivery teams.
• Support solution scoping and architecture reviews to ensure consistency and alignment with legal industry requirements.

Cross-Functional Collaboration

• Partner with Sales to qualify, pursue, and close legal vertical opportunities.
• Collaborate with Service Delivery leadership to align service levels, communication standards, and escalation processes with law firm expectations.
• Work with Marketing to develop campaigns, client success stories, educational content, and legal-focused messaging.
• Provide feedback to executive leadership regarding product gaps, market demands, and service development opportunities.
• Serve as a resource and mentor for internal teams seeking legal industry knowledge and best practices.

Financial and Operational Management

• Develop and manage budgets for Managed Services Delivery.
• Analyze financial and operational data to inform decision-making and identify opportunities for efficiency and cost savings.
• Drive initiatives to enhance profitability while maintaining exceptional service quality.
• Drive process optimization to enable efficiency of staffing and skill across delivery.
• Manage and measure the Service Delivery Scorecard for premium service experience.

Job Qualifications

Education/Certification Requirements

• Bachelor’s degree in Business, Information Technology, Legal Studies, or a related field preferred.
• Equivalent combination of education and relevant legal industry experience will be considered.
• Relevant industry certifications, legal technology certifications, or professional memberships are preferred.
• Paralegal certification or Juris Doctor (JD) welcomed but not required.

Experience Requirements

• 5+ years of experience in a legal environment with demonstrated involvement in firm technology decisions.
• Direct experience designing, implementing, or managing technology workflows in a law firm or legal department, including document management, matter management, billing, secure communications, and e-discovery.
• Familiarity with major legal software platforms, including iManage, NetDocuments, Clio, Filevine, ProLaw, Aderant, Thomson Reuters Elite, or similar solutions.
• Understanding of legal-specific compliance requirements, including ABA Model Rules on confidentiality and competence, state bar cybersecurity guidelines, and data privacy frameworks relevant to legal environments.
• Strong presentation and communication skills, with the ability to engage credibly with partners, COOs, legal operations leaders, and other law firm decision-makers.
• Experience presenting or participating in speaking engagements, webinars, or thought leadership activities related to legal technology, AI, or legal operations.
• Background supporting law firms with technology strategy, process design, technology selection, vendor management, consulting, solutions engineering, or technology advisory services preferred.
• Experience within a mid-sized law firm environment and/or a Managed Service Provider (MSP), Value-Added Reseller (VAR), or professional services organization preferred.
• Paralegal certification, Juris Doctor (JD), ILTA membership, or active participation in legal technology community organizations preferred.
• Familiarity with Microsoft 365 governance for law firms, including Teams, SharePoint integration, and Azure Active Directory conditional access preferred.

Preferred Qualifications

• Relevant industry certifications, legal technology certifications, or professional memberships.
• Paralegal certification, Juris Doctor (JD), ILTA membership, or active participation in legal technology community organizations.
• Background within a mid-sized law firm environment and/or a Managed Service Provider (MSP), Value-Added Reseller (VAR), or professional services organization.
• Familiarity with Microsoft 365 governance for law firms (Teams, SharePoint integration, Azure Active Directory conditional access).

Compensation & Benefits

• Medical, Dental, and Vision Insurance
• 401K Retirement Plan
• Minimum 4 Weeks of Paid Time Off (PTO)
• Birthday PTO
• Paid Holidays
• Paid Time Off for Volunteering
• Short-Term and Long-Term Disability Insurance
• Life Insurance
• Supplemental Insurance
• Employee Assistance Program

Location

Remote (designation: #LI-Remote)

Equal Opportunity Employer

The organization is an equal opportunity employer committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity, age, familial status, disability, genetic information, or any other protected class under applicable federal, state, and local laws.