Legal Program Manager, Launch Readiness

Overview

This role supports Legal Operations as a Legal Program Manager for Launch Readiness. You will manage contracting-system and workflow changes required for new products, commercial offerings, and other business launches.

The team partners with Legal practices and cross-functional stakeholders (including Product, Engineering, Sales, and others) to deliver durable operational and technical solutions.

Responsibilities

• Manage contracting-system and workflow initiatives supporting product launches and monetized offerings, translating business and legal requirements into clear scope, milestones, dependencies, acceptance criteria, and delivery plans.
• Coordinate cross-functional delivery across Product Operations, Legal, Product, Engineering, Sales, Deal Management, and other stakeholders, aligning system changes with broader launch plans and decision dates.
• Lead changes to contract templates, intake forms, questionnaires, approvals, reporting, automations, and related workflows—from design and configuration through testing, deployment, and post-launch stabilization.
• Assess downstream impacts on contract output, approvals, integrations, data and access controls, reporting, and user experience.
• Maintain visibility into delivery status, dependencies, decisions, risks, and blockers; escalate launch-critical issues with clear impact assessments, options, and recommendations.
• Confirm testing, release documentation, rollback and support plans, and other readiness evidence are complete before production changes are made.
• Develop repeatable intake, testing, release, documentation, and change-management practices, including approved patterns and controls that enable safe self-service for appropriate low-risk changes.
• Identify opportunities to reduce manual work, improve system reliability, address technical debt, and create reusable solutions across Legal practices.

Key Systems & Tools (as applicable)

Work will include contract templates, approval workflows, intake processes, reporting, automation, and integrations across systems such as Ironclad, Salesforce, Configure, Price, Quote (CPQ) tools, and other internal contracting tools.

Requirements

• Bachelor’s degree in Project Management, Legal Studies, Business or a related field.
• 5+ years of experience in program management, legal operations, business systems, product operations, implementation, or a related field.
• Experience managing cross-functional programs with multiple stakeholders, dependencies, and fixed delivery dates.
• Experience translating business needs into structured requirements, workflows, acceptance criteria, and implementation plans.
• Familiarity with contract lifecycle management, commercial contracting, Customer Relationship Management (CRM) software, workflow, or enterprise business systems.
• Experience coordinating testing, change management, production releases, or implementation readiness.