Legal Technology Team Lead - Intapp Application Managed Services

Overview

The organization is seeking a Team Lead to join the Legal Technology team within Applications Management Services. This role ensures successful client engagement and consistent client satisfaction by leading team members in production issue resolution and continual improvement work. The Team Lead will oversee a team of skilled individuals from a variety of technical and professional backgrounds, with an emphasis on delivering an exceptional customer experience.

This is a 100% remote position available from anywhere within the US.

Responsibilities

• Provide clients with technical direction by applying industry experience and best practices.
• Partner with the team to maintain a high level of customer satisfaction through on-time, in-budget, and in-scope delivery of the managed service.
• Report to upper management on client issue status and progress.
• Manage client agreement budgeting tracking, resource allocation, change request management, resource scheduling, and customer support.
• Present the organization’s capabilities and initiatives to system stakeholders for both new and existing clients.
• Collaborate on behalf of clients with Directors, Business Analysts, Project Managers, and Implementation Engineers.
• Lead people management responsibilities across the employment life cycle (including hiring, exiting, setting team tactics, allocating/hiring resources including vacation and sick approvals, evaluating performance, and overseeing team operations).
• Develop and coach team members.
• Identify training needs for the entire team and coordinate potential options with HR.

Qualifications

• 3+ years of experience with Legal Technology products, services, and/or experience in a law firm or legal services environment.
• 3+ years of experience in a customer-facing role.
• 2+ years of people-management experience.
• Proficiency in cross-project release management and coordination, project portfolio management, project risk management and mitigation, and managing the project life cycle from inception to completion.
• Intermediate experience with collaboration and project tracking tools: JIRA, Confluence, and MS Project.
• Competence in problem solving, customer focus, communication, collaboration, organizational support, quality focus, and punctuality.

Preferred Qualifications

• Experience working with the Intapp product suite.
• Mentoring colleagues.
• Technical proficiency in XML, JQUERY/JSON, and REST APIs.
• Proficiency in SQL.
• Experience working with the MS Azure Platform, particularly with logic apps and functions.
• Experience working in Boomi.

Compensation & Benefits

No compensation information provided.

Location

100% remote position that can be from anywhere within the US.

Equal Opportunity

The organization is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, marital status, civil union status, national origin, ancestry, age, parental status, disabled status, veteran status, or any other legally protected classification, in accordance with applicable law.