LGC Case Mgt & Affiliate Coordinator

Overview

This role is for a South African employee with strong interpersonal, communication, and administrative coordination skills to support an international Global Connect Affiliate & Case Management team. The coordinator will assist the management team and consultants servicing care within the global network and associated clinical services. Responsibilities include administrative and service coordination duties in the operational delivery of care to global customers and the direct affiliate network.

Location and Hours

• Remote position
• Must have reliable power and Wi-Fi connection
• Must have a smartphone to enable remote work
• Standard South African working hours: 8am to 5pm
• Flexibility required to support meetings outside standard hours as part of a global team

Key Responsibilities

• Coordination and Allocations: Support allocation of work to local provider subsidiaries, clinical consultants, direct affiliate networks, and operational support teams.
• Data Support: Handle data management tasks including correspondence follow-up, data capture, data checking, and collation related to affiliate records and reporting needs.
• Professional Correspondence: Manage mailbox and correspondence with clients, affiliates, and internal/external stakeholders on administrative and service coordination matters.
• SLA, Operational and Financial Duties: Support operational management and SLA adherence by performing administrative and coordination duties, assisting with technology tool setups for projects, and processing financial documents for commercial allocations, provider payments, and customer billing.
• Risk Escalation: Escalate clinical enquiries, risks, service concerns, complaints, and escalations to consultants and management for timely and compliant handling.
• Additional Duties: Perform other administrative tasks as required by evolving business needs.

Qualifications

• Minimum education: South African Matric
• Additional diploma or degree is advantageous
• 2-5 years of experience in an Employee Assistance Program (EAP) administrative role
• Demonstrated ability to coordinate administrative tasks across multiple stakeholders

Equal Opportunity

The employer is an equal opportunity organization and does not discriminate based on race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, or any other protected category by law.

Data Privacy

Applicants acknowledge that personal information will be processed for recruitment and assessment purposes. Providing sensitive personal information such as race, ethnicity, and sexual orientation is voluntary and used for diversity and inclusion initiatives. Data privacy rights vary by jurisdiction and applicants may request access, correction, or deletion of their personal information as permitted by law.