Overview
This role is responsible for the successful planning, execution, tracking, delivery, and closure of client projects. You will work with clients to understand requirements and engage a global team to fulfill them.
Success in this position is measured through core project management KPIs, including:
- Client satisfaction
- On-time delivery
- Cost control and profitability
- Revenue throughput
- Client growth
Responsibilities
- Lead project planning, scoping, requirements gathering, and requirements validation with the client.
- Identify and coordinate with relevant client and internal stakeholders to plan and resource projects according to quality, cost, and schedule requirements.
- Perform risk analysis and contingency planning (plan-do-check-act cycle).
- Lead internal and external teams to successful project execution and delivery.
- Create project schedules and monitor delivery timeliness.
- Manage project budgets and control project costs.
- Establish and maintain relationships with customers, internal teams, and external suppliers.
- Oversee day-to-day project activities and ensure resolution of issues through corrective and preventive action.
- Continuously seek opportunities to optimize delivery, client satisfaction, quality, and profitability.
- Provide written and verbal reporting to internal and external stakeholders on project scope, financials, progress, and status (both formal and ad-hoc as required).
- Ensure finance systems are kept up to date and accurate.
- Maintain process documentation and support knowledge management.
- Manage margin to maintain project profitability.
Requirements
- Proven project management experience in a fast-paced, client-centric environment; ideally within the translation or localization industry.
- Knowledge of the translation industry with an interest in technology, process, competitive landscape, and emerging trends.
- Experience with CAT tools.
- Experience with financial management, including budget-to-actual management.
- Customer relationship management and business development skills to drive organic growth.
Key Competencies
- Energy and a positive attitude with excellent interpersonal skills.
- Ability to lead large, diverse, virtual teams.
- Excellent written and verbal communication skills.
- Strong organizational and problem-solving skills.
- Effective presentation skills.
- Ability to build and maintain strong client relationships.
- Ability to manage multiple priorities in a time-sensitive, deadline-driven environment.
Education
- Bachelor’s degree (B.A.) from a college or university in a related field, or equivalent work experience.
Preferred / Other Relevant Skills
- Ability to learn and master quickly the technology, tools, and processes required by the account.
- Ability to train a Project Coordinator on projects and processes.
Application Requirement
- Only CVs in English will be considered.
Location
- Headquarters: New York (offices worldwide).