North Carolina Remote Debt Resolution Liaison Attorney

Overview

This full-time, remote position is for a North Carolina-licensed attorney to assist with debt resolution for clients and serve as backup to lead attorneys on the Network Liaison Team. The role does not require court appearances.

Responsibilities

• Provide legal assistance to the debt resolution network by communicating with creditors and creditor law firms via email and phone.
• Manage escalation requests from the debt resolution network.
• Oversee settlement and account management activities performed by paralegals, legal administrators, and negotiators.
• Prepare, review, and approve settlement agreements and other legal documents.
• Supervise negotiator and paralegal functions, providing coaching on legal and ethical compliance, firm policies, and procedures.
• Support liaison network attorneys with case management and workload, including coverage during absences to ensure urgent matters are handled.
• Facilitate communication among opposing counsel, creditors, negotiators, firm attorneys, and paralegals.
• Address concerns from debt resolution teams to promote client and program success.
• Manage and facilitate legal training for new hires and assist in designing legal training modules.
• Collaborate regularly with management, administrative personnel, negotiating teams, and servicing teams.
• Perform other related duties as assigned.

Requirements

• Juris Doctor (JD) degree from an accredited law school.
• Active license to practice law in North Carolina.
• Strong knowledge of legal industry rules and regulations related to collections, debt defense, and debt settlement, including FDCPA and FCRA.
• Solid understanding of attorney ethics and standards of practice.
• Exceptional oral and written communication skills, with the ability to explain complex legal concepts to non-legal team members.
• Excellent critical thinking, analytical, and problem-solving abilities.
• Experience managing employees and building professional relationships.
• Strong time management skills and ability to meet deadlines.
• Ability to manage multiple projects and priorities in a fast-paced, high-volume environment.
• Proficiency with Microsoft Office Suite, Salesforce and/or other CRM or case management software.

Preferred Qualifications

• Experience in consumer debt defense and/or collections.
• Debt resolution experience.
• Licenses to practice law in multiple states.

Work Environment and Physical Demands

• This is a remote position requiring a dedicated home office or workspace with access to high-speed internet.
• Routine use of standard office equipment such as a computer and online phone system.
• Ability to sit and operate a computer for extended periods.
• Sufficient hearing, speaking, and vision to communicate and operate equipment.
• Manual dexterity to use a keyboard and other office tools.
• Ability to read, interpret, and understand legal materials and communications.

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Equal Opportunity

The employer provides equal employment opportunities without discrimination based on race, color, religion, national origin, sex, age, disability, genetic information, or any other protected status. Selection decisions are based on job-related factors.