Personal Injury Pre-Litigation Case Manager

Overview

A growing legal technology organization is seeking a Pre-Litigation Associate to support personal injury case management from intake through resolution. This remote role is open to candidates based anywhere in the United States or Canada. The position involves managing high-volume personal injury cases with accuracy, urgency, and care to ensure optimal outcomes for clients and attorneys.

Responsibilities

• Open insurance claims and act as the primary liaison with adjusters and insurance carriers.
• Request, track, and organize medical records, bills, and police reports.
• Monitor treatment progression and outcomes.
• Identify and proactively resolve lien and subrogation issues.
• Collaborate with lead paralegals to prepare complete and accurate case files for demand.
• Communicate daily with clients to guide them through the pre-litigation process.
• Maintain case timelines and ensure milestones are met precisely.
• Identify and eliminate operational inefficiencies to improve speed and accuracy.
• Maintain high standards in documentation, file integrity, and communication.

Requirements

• Minimum of 3 years experience managing high-volume personal injury cases, ideally handling 75+ cases simultaneously.
• Experience with opening auto and health insurance claims, communicating with insurance carriers, managing treatment, demand preparation and drafting, records and bills retrieval, negotiating with insurance carriers, and final lien reductions.
• Highly detail-oriented, organized, and self-motivated.
• Ability to execute processes effectively in fast-paced, high-volume environments.
• Strong communication skills with clients, medical providers, attorneys, and insurers.
• Ability to work independently in a remote setting with strong time management skills.
• Ownership mentality with high standards for quality and accountability.

Compensation & Benefits

• Salary range: $60,000 - $73,000 annually.
• Choice of medical, dental, and vision insurance plans for employees and their families.
• Additional insurance options including life, accident, and critical illness coverage.
• Flexible paid time off, sick leave, short-term and long-term disability.
• Observance of 10 US holidays and Canadian statutory holidays by province.
• Home office stipend.
• Retirement plans: 401(k) for US employees and RRSP for Canadian employees.
• Paid parental leave.
• Local in-person meet-up programs.
• Office hubs located in San Francisco and Toronto.

Benefits and perks apply to full-time employees.

Location

Remote position available to candidates located anywhere in the United States or Canada.

Note: The organization does not accept resumes or inquiries via email or social media. Applications must be submitted through official career portals. Beware of fraudulent job postings and impersonators.