Plaintiff Personal Injury Demands Manager (Miami Lakes, FL)

Overview

An established and rapidly growing plaintiff personal injury law firm is seeking an experienced Personal Injury Demands Manager to lead their Demand Department remotely. This bilingual (English/Spanish) leadership role involves managing a high-performing team, improving operational efficiency, and delivering excellent client outcomes.

Responsibilities

• Lead, coach, and develop the Demand Department team
• Monitor and improve department productivity and quality
• Conduct performance reviews and coaching sessions
• Enhance workflows and operational efficiency
• Review key performance indicators (KPIs) and reporting
• Collaborate with firm leadership on department initiatives
• Ensure timely preparation of demands and case progression
• Resolve escalated client or operational issues
• Support hiring, onboarding, and employee development
• Foster a culture of accountability and excellence

Requirements

• Minimum 3 years of management experience in legal teams
• Experience in plaintiff personal injury law firms
• Proven ability to lead performance-driven teams
• Fluency in English and Spanish (both written and verbal)
• Proficiency with case management software such as Litify, Filevine, or similar platforms
• Strong coaching, leadership, organizational, and team development skills
• Ability to analyze data, identify trends, and implement process improvements
• Experience conducting performance reviews, audits, and performance improvement initiatives
• Ability to manage multiple priorities and deadlines in a fast-paced environment
• Proficiency with reporting tools and Microsoft Office applications
• Reliable attendance, professionalism, and accountability

Preferred Qualifications

• Experience managing Demand, Pre-Litigation, Case Management, or Personal Injury operations teams
• Experience implementing workflow improvements, automation, and operational efficiencies
• Experience supporting departmental growth, workforce planning, and leadership development initiatives

Compensation & Benefits

• Competitive compensation package
• Paid Time Off: Accrual of 4.62 hours per pay period for employees working 30+ hours/week, totaling three weeks per year
• Health Benefits: Eligibility for medical, dental, and vision plans starting the first day of the month following hire for employees working 30+ hours/week; employer covers 40-65% of medical premiums depending on plan
• Disability Benefits: Short-term and long-term disability coverage paid by the employer for employees working 30+ hours/week
• Life Insurance: Employer-paid life insurance equal to 1x earnings plus accidental death and dismemberment coverage for employees working 30+ hours/week
• Supplemental Insurance Options: Critical Illness, Accident, Cancer, Hospital Confinement Indemnity, Term Life, and Whole Life insurance
• Retirement: 401(k) plan eligibility for employees working 30+ hours/week with employer matching after one year of service (100% match on first 3% contributions, 50% on next 2%) with immediate vesting

Location

• Remote work opportunity

Note: This employer does not accept unsolicited resumes from search firms without a valid written agreement.