Plaintiff Personal Injury Demands Manager (Miami Lakes, FL)

Overview

An established U.S. plaintiff personal injury law firm is seeking an experienced Personal Injury Demands Manager to lead their Demand Department remotely. This bilingual (English/Spanish) leadership role involves managing a high-performing team, improving operational performance, coaching staff, and ensuring timely demand preparation and case progression.

Responsibilities

• Lead and coach the Demand Department team
• Monitor department productivity and quality metrics
• Conduct performance reviews and coaching sessions
• Improve workflows and operational efficiency
• Review key performance indicators (KPIs) and reporting
• Collaborate with firm leadership on department initiatives
• Ensure timely preparation of demands and case progression
• Resolve escalated client or operational issues
• Support hiring, onboarding, and employee development
• Foster a culture of accountability and excellence

Requirements

• Minimum 3 years managing legal teams
• Experience in plaintiff personal injury law
• Proven leadership of performance-driven teams
• Fluency in English and Spanish (both written and verbal)
• Proficiency with case management software such as Litify, Filevine, or similar
• Strong coaching, leadership, and organizational skills
• Ability to analyze data, identify trends, and implement process improvements
• Ability to manage multiple priorities and deadlines in a fast-paced environment
• Reliable attendance, professionalism, and accountability
• Proficiency with Microsoft Office and reporting tools

Preferred Qualifications

• Experience managing Demand, Pre-Litigation, Case Management, or Personal Injury operations teams
• Experience implementing workflow improvements, automation, and operational efficiencies
• Experience supporting departmental growth, workforce planning, and leadership development initiatives

Compensation & Benefits

• Competitive compensation package
• Paid Time Off: Accrual of 4.62 hours per pay period (approximately three weeks per year) for employees working 30+ hours per week
• Health Benefits: Eligibility for medical, dental, and vision plans starting the 1st day of the month following hire; employer covers 40-65% of medical premiums depending on plan
• Disability Benefits: Short-term and long-term disability coverage paid by the employer for employees working 30+ hours per week
• Life Insurance: Employer-paid life insurance equal to 1x earnings plus accidental death and dismemberment coverage
• Supplemental insurance options available (Critical Illness, Accident, Cancer, Hospital Confinement Indemnity, Term Life, Whole Life)
• Retirement: 401(k) plan with employer match after one year of service (100% match on first 3% of contributions, 50% on next 2%) with immediate vesting

Location

Remote position

This opportunity is not open to unsolicited search firm assistance. Resumes submitted without a valid agreement will be considered the property of the employer with no fee obligation.