Pre-Litigation Case Manager

Overview

This role requires fluency in both English and Spanish and prior experience in a personal injury law firm. The position is for a Pre-Litigation Case Manager responsible for managing personal injury cases from intake through settlement or litigation referral. The role involves working primarily remotely with a flexible schedule, supporting clients through their claims process.

Responsibilities

• Manage personal injury cases from intake through settlement or litigation referral
• Serve as the primary point of contact for clients, maintaining regular communication and providing exceptional customer service
• Draft and prepare settlement demand packages
• Communicate and negotiate with insurance adjusters
• Request, review, and organize medical records and bills
• Monitor treatment progress and case development
• Maintain accurate case documentation and notes
• Identify and resolve issues proactively to prevent case impact
• Collaborate closely with attorneys and team members to maximize case value and client satisfaction

Requirements

• Fluency in both English and Spanish (written and spoken)
• Prior experience working in a personal injury law firm
• Experience handling personal injury claims from intake through settlement or litigation referral
• Comfortable communicating regularly with insurance adjusters
• Experience drafting demand packages and supporting settlement negotiations
• Dedicated home office and reliable internet connection
• Seeking a long-term career opportunity (not a second job)

Preferred Qualifications

• Strong ownership of cases with the ability to follow through independently
• Professional writing skills and confident communication
• Organized, detail-oriented, and deadline-driven
• Ability to balance empathy for clients with a results-oriented mindset
• Understanding that excellent client service and strong case outcomes are interconnected

Compensation & Benefits

• Salary range: $47,000 - $67,000 annually, depending on experience
• Performance-based bonus structure
• Year-end bonuses
• Generous paid time off
• Mostly remote work environment
• Flexible scheduling to accommodate family needs

Note: Health insurance is not currently offered.

Location

This is a mostly remote position serving the South Florida community, requiring a dedicated home office and reliable internet connection.