Rechtsanwaltsfachangestellter (m/w/d) Rechtsschutz statt Kanzlei

Overview

This role offers an alternative to traditional law firm work by providing legal protection insurance services within a dynamic team of approximately 140 employees. The services include telephone-based new claim processing, regulation of reported legal protection claims, professional receivables and recourse management, and support for customers and intermediaries on insurance contract questions.

Responsibilities

• Process simple benefit and claim cases in legal protection insurance via phone and in writing.
• Serve as the first point of contact for customers reporting a legal protection claim.
• Review insurance cases based on defined criteria and insurance conditions.
• Clearly inform customers about contract and benefit contents.
• Make decisions within clear guidelines regarding cost coverage, e.g., for initial legal consultations, mediation, or standardized legal cases.
• Accurately record case details, document them, and maintain claim cases in internal systems.
• Communicate with customers, lawyers, and internal departments.
• Forward inquiries to expert networks or specialized colleagues as appropriate.
• Work in compliance with insurance conditions, data protection, and compliance requirements.

Note: This position does not involve traditional law firm tasks such as file management or constant deadline pressure.

Requirements

• Completed training, e.g., as a legal assistant, judicial assistant, administrative assistant, or in a commercial field.
• Alternatively, a degree or legal background such as law, business law, administration, or the first state law exam.
• Experience in claims processing, customer service, administration, insurance, or legal environments is advantageous.
• Good general legal knowledge and interest in legal protection insurance.
• Enjoyment of telephone and written customer consultation.
• Structured, careful, and reliable working style.
• High service orientation, empathy, and clear communication skills.
• Excellent German language skills, both spoken and written.

Compensation & Benefits

• Flexible work options after onboarding, ranging from 50% to 100% remote work with quarterly in-office weeks or a balanced mix of office and remote work depending on residence.
• Regulated working hours with no short-notice overtime.
• Transparent salary scale and reliable framework conditions.
• Electronic time tracking ensuring every minute counts.
• Subsidy for job or public transport tickets.
• Excellent public transport connections in central Dresden.
• Open and collegial corporate and leadership culture.
• Regular team and company events.
• Attractive employee benefits including corporate discounts, bike leasing, and Urban Sports Club membership.

Location

The position is based in Dresden, Germany, with flexible remote work options as described above.