Rechtsanwaltsfachangestellter (m/w/d) Rechtsschutz statt Kanzlei

Overview

This role supports the organization’s teams in handling services related to legal expense insurance. Following a structured onboarding process, you will learn the scope of legal expense insurance tasks and the organization’s system landscape, then take on responsibilities step by step.

Responsibilities

• Handle simple benefit and claims cases in legal expense insurance, both by phone and in writing
• Serve as the first point of contact for customers who report a legal protection case
• Assess insurance cases based on defined criteria and insurance terms
• Explain contract and coverage information in a clear and understandable way
• Make decisions on cost coverage within defined guidelines, e.g., for initial legal consultation, mediation, or standardized legal cases
• Collect case facts carefully, document them, and maintain benefit cases in internal systems
• Coordinate with customers, attorneys, and internal specialist departments
• Route requests to the expert network or specialized colleagues as appropriate
• Ensure compliance with insurance terms, data protection requirements, and compliance guidelines

Requirements

• Completed training, for example as a legal secretary (Rechtsanwaltsfachangestellte/r), court clerk (Justizfachangestellte/r), administrative clerk (Verwaltungsfachangestellte/r), or in a commercial field
• Alternatively: a degree or legal-related background, e.g., law, business law, public administration, or the First State Examination in Law (1. juristisches Staatsexamen)
• Experience in claims handling, customer advisory, administration, insurance, or a legal environment is an advantage
• Solid general legal knowledge and an interest in legal expense insurance
• Enjoyment of customer consultation by phone and in writing
• Structured, careful, and reliable working style
• High customer service orientation, empathy, and clear communication
• Very good German language skills (written and spoken)

Preferred Qualifications

• Prior experience in claims handling, customer advice, administration, insurance, or in a legal environment

Compensation & Benefits

• Flexible working options of 50 to 100% mobile work after onboarding, with a weekly in-person presence once per quarter, or a balanced combination of office and mobile work depending on your place of residence
• Work-life balance with regular working hours plus flex time (Gleitzeit)
• Transparent pay scale and reliable framework conditions
• Electronic time tracking
• Subsidy for the Job / Germany ticket
• Attractive employee benefits including Corporate Benefits, Jobrad leasing, and an Urban Sports Club membership

Location

• Dresden (very good public transportation connections in the heart of Dresden)