Regional Manager, US Immigration

Overview

This operations and process leadership role is responsible for unifying and elevating US immigration operations by leading the paralegal team and coordinating independent case attorneys under a single quality and risk-acceptance bar. The position drives team capability, process standardization, and end-to-end workflow optimization across the full US immigration case workflow.

You will also serve as a strategic coach, process architect, and manager who elevates the performance and cohesion of the entire US team. This role is not a client delivery or billable case work position, and it does not involve providing legal advice to clients.

Responsibilities

• People-manage the US paralegal team, including regular feedback, coaching, professional development, and performance management.
  • Address personnel issues, retention risks, and capability gaps.
  • Resolve issues proactively before they escalate.
• Coordinate and lead independent contract case attorneys as a unified team under one point of leadership.
  • Set strategic direction, align on case selection criteria, and maintain alignment on process and quality standards.
• Own the end-to-end US immigration case workflow from intake through filing and delivery.
  • Proactively identify issues and bottlenecks, diagnose root causes, and design process improvements.
  • Work closely with Legal and Legal Ops to eliminate information loss across Sales, Operations, and Legal.
• Establish and enforce a consistent internal risk-acceptance and quality bar for case intake.
  • Make adjudication calls on edge cases.
  • Resolve attorney-paralegal conflicts related to case selection and strategy.
  • Communicate the bar clearly to the Sales team.
• Develop, document, and maintain standardized SOPs for all phases of the operation.
  • Lead continuous training on these standards and ensure consistent execution.
• Monitor team and case performance against defined KPIs (quality, SLA adherence, refund rates, attorney responsiveness).
  • Flag trends early, develop remediation projects, and drive corrective action.
• Lead hiring for US positions, including job design, interview panels, offer negotiation, and onboarding.
• Serve as the escalation point for client complaints and team conflicts.
  • Own de-escalation, resolution, and root cause analysis to prevent recurring issues.
• Collaborate with Product and Operations leadership on US-specific needs for AI and automation workflows.
  • Support testing, SOP development, and team enablement for new product launches.

Qualifications

• Licensed US immigration attorney with 6+ years of immigration law experience.
  • Includes at least 3 years in a people-management, leadership, or supervisory role (managing paralegals, teams, or case operations).
• Deep expertise in US immigration case workflows and visa categories: O-1A, EB-1A, L-1, H-1B, TN, NIW.
  • Must understand petition build, evidence strategy, RFE response, and filing timelines.
• Demonstrated ability to set and enforce operational standards, develop SOPs, and train teams on complex processes.
• Strong communication skills across internal and external stakeholders (attorneys, paralegals, clients, Sales, Operations, Legal leadership).
  • Ability to explain nuanced legal risk in operational terms.
• Track record of thriving in ambiguous situations.
  • Experience stepping into fast-developing processes and stabilizing them through leadership, coaching, and structural change.
• Strong managerial and organizational skills with a strategic mindset.
  • Proven proactive approach to identifying issues, diagnosing root causes, and delivering effective solutions.
  • Capacity to lead, organize, and grow a high-performing team.

Preferred Qualifications

• Experience building or refining AI/automation workflows in legal or operations contexts.

Compensation & Benefits

• Full-time employees in the United States receive a variety of benefits.
  • Health Insurance Effective from Day 1 (Medical, Dental, & Vision)
  • 401k Retirement Plan
  • Disability Insurance
  • Life Insurance
  • Employee Assistance Program (EAP)
  • Flexible Savings Account (FSA)
  • Flexible time off (PTO)
  • 12 paid holidays per year
  • Parental leave: 16 weeks for the birthing parent and 8 weeks for the non-birthing parent

Total Rewards (Pay)

• Salary range reflects gross base salary.
  • For commercial roles with commission eligibility, this figure represents On-Target Earnings (OTE), inclusive of base salary and target commission.
• Salary ranges are quoted in USD as a consistent global reference.
  • Offers are localized to your country’s currency using a market-aligned conversion.
• Final pay is based on objective, job-related criteria including experience, skills, and location.
• No salary history is requested; offers are based on the role and what you bring to it.

Additional perks

• Stock grant opportunities depend on role, employment status, and location.
• Additional perks and benefits vary based on employment status and country.
• Remote work flexibility, including optional WeWork access.

Location

United States.

Application Information

• Recruiting timelines vary by position; all applications are accepted for a minimum of 5 days from the posting date listed herein.
• Position is open and still accepting applications.

Equal Opportunity & Accessibility

• Equal-opportunity employer.
• Accommodations are available for applicants with disabilities or other needs upon request throughout the recruitment, selection, and assessment process.

Hiring Process Notes (Automated Tools)

• Interviews and role-related assessments are the primary methods.
• In limited cases, informal background information may be considered relevant to the role.
• Automated Employment Decision Tools (AEDT) and AI systems may be used to assist in evaluating candidates.
  • Human oversight is maintained in all final hiring decisions.
  • Personal data is not used to train AI models.

NYC Applicants

• For NYC Residents: In accordance with NYC Local Law 144, an independent bias audit has been conducted on AEDT.