Remote - Asbestos Intake Manager

Overview

This role oversees the day-to-day operations of the Intake Department for an asbestos and personal injury trial law practice. Responsibilities include managing intake workflow, coordinating case assignments, monitoring case progress, facilitating communication, and ensuring established procedures are consistently followed. The Intake Manager will also oversee department tracking and reporting, support team productivity, and identify opportunities to improve intake processes and operational efficiency.

The position can be performed either:

• On site in the Manhattan office, or
• Fully remote anywhere in the United States

Responsibilities

• Monitor the department intake email inbox and ensure incoming referrals are acknowledged and assigned promptly
• Ensure mesothelioma referrals are immediately communicated to the appropriate team members and that an action plan is established
• Oversee daily intake workflow and ensure cases are distributed appropriately based on workload and department priorities
• Assign intake calls to the appropriate team members
• Assign medical record-related tasks and coordinate with the Medical Records team as appropriate
• Coordinate preparation for weekly intake meetings with the Intake Paralegal
• Review meeting agendas, pending cases, and supporting documentation prior to weekly intake meetings
• Lead weekly intake meetings in conjunction with department leadership; ensure action items are assigned and completed
• Meet regularly with Intake team members to review workload, pending intakes, and outstanding medical record requests
• Monitor department productivity and assist with balancing workloads
• Provide guidance and support to Intake team members regarding processes, priorities, and department procedures
• Ensure all case activity is accurately documented in SmartAdvocate (SA)
• Monitor compliance with department SOPs and established workflows
• Maintain oversight of intake-related tracking systems and department reporting
• Identify process improvements and recommend operational efficiencies
• Work closely with attorneys, referral sources, and internal departments to facilitate efficient case intake and workflow
• Communicate operational priorities, workflow updates, and outstanding issues to department leadership

Requirements

• Minimum 3 years of experience in asbestos intake, personal injury, mass tort, or a related legal environment
• Prior experience managing, supervising, or coordinating a legal intake team or department
• Strong understanding of intake workflows, case management, and referral processes
• Strong verbal and written communication skills with the ability to communicate effectively with attorneys, staff, referral sources, and potential clients
• Excellent organizational and time-management skills with the ability to manage multiple priorities
• High attention to detail with strong follow-through and accountability
• Proficiency with case management systems and Microsoft Office
• Ability to work independently and take ownership of departmental workflow and operational priorities

Preferred Qualifications

• Prior experience in a personal injury, asbestos, mass tort, or plaintiffs’ law firm environment
• Experience working with SmartAdvocate (SA)
• Experience managing intake teams or high-volume legal intake operations
• Familiarity with medical records, mesothelioma/asbestos claims, or other complex litigation intake

Compensation & Benefits

• Salary range: $95,000-$120,000 per year
• Comprehensive Medical, Dental and Vision Insurance Plans
• Paid Time Off
• Commuter Transit Program
• Retirement Plan

Location

• Manhattan office (on site), or
• Fully remote anywhere in the United States