Resource Support Analyst

Overview

This role coordinates daily court reporting and videography operations by building and maintaining strong working relationships with court reporters. The position requires clear communication, quick problem-solving, and the ability to manage multiple priorities in a fast-paced environment.

Location

Houston, TX | Woodland Hills, CA

Schedule

Monday – Friday | TBD

Responsibilities

• Establish effective, cooperative working relationships with court reporters.
• Coordinate daily communication via email, phone, and text to track the status of work products.
• Maintain organizational standards and promote a positive image.
• Research and resolve general inquiries, providing timely follow-up with internal teams as needed.
• Identify and address operational challenges to improve efficiency for court reporters and clients.
• Follow company policies and procedures to ensure consistency and integrity in daily tasks.
• Collaborate with leadership and colleagues on special projects as assigned.
• Perform analysis of regional outcomes using Excel and SharePoint to support decision-making.
• Support regional leadership in the evaluation of key trends.

Requirements

• Strong verbal and written communication skills.
• Excellent problem-solving abilities and attention to detail.
• Ability to multitask and prioritize in a deadline-driven environment.
• Strong skill set in Microsoft Office Suite (SharePoint, Word, Excel, Outlook).
• Experience in customer service, coordination, or administrative roles preferred.

Compensation & Benefits

• Medical, Dental, and Vision insurance
• 401(k) with company match
• Paid Time Off (PTO) and holidays
• Professional development opportunities
• Collaborative and supportive work environment