Senior Contested Case Manager

Overview

The organization is seeking a Senior Contested Case Manager to work hands-on with the VP, Senior Managing Contested Counsel, Legal Department staff, outside litigation counsel, internal loan servicing departments, and investors to effectively and efficiently manage and resolve contested mortgage foreclosure cases. This role requires proactive monitoring and the ability to work independently.

Responsibilities

• Manage all assigned contested foreclosure cases.
• Proactively monitor case activity, identify risks, and escalate high-risk matters.
• Work independently with outside counsel to develop and implement litigation strategies.
• Prepare written case summaries and discuss them with counsel and outside investors.
• Assess new contested matters and determine risk and resolution strategies.
• Anticipate and plan for all phases of litigation.
• Manage all aspects of the discovery process, including assisting with drafting and responding to discovery requests, preparing witnesses for depositions, and coordinating document production.
• Manage the relationship with outside counsel by procuring regular updates and ensuring work is completed efficiently and cost-effectively.
• Review and approve outside counsel budgets and invoices.
• Update and maintain the Thompson Reuters Legal Tracker litigation database and report on litigation status, strategy, and upcoming critical events and dates to management and investors.
• Track and follow up on hearings, depositions, motions, pleadings, and related case activity.
• Identify and notify the VP of high-risk matters upon intake (including lien loss, statute of limitations, etc.).
• Participate in settlement negotiations to bring cases to resolution and minimize risk and investor losses.
• Assist with special projects assigned by management and take responsibility for achieving objectives.
• Assist the VP with training new and existing contested and litigation staff.
• Generate reports and use Microsoft Excel effectively.
• Handle inquiries by responding to emails within 24 hours.
• Provide recommendations for procedural changes and improvements for the department.
• Research and/or analyze requests in accordance with established guidelines to determine appropriate course of action.
• Maintain a high degree of confidentiality.

Requirements

• Ability to perform essential duties while prioritizing and managing a large volume of multi-faceted work.
• Flexibility to adapt in a fast-paced, changing business environment.
• Extensive knowledge and experience with laws, regulations, and investor and insurer guidelines governing residential mortgage servicing (including but not limited to: CFPB, GNMA, FHA, VA, USDA, FNMA, and FHLMC).
• Understanding of mortgage loan servicing and the default, foreclosure, bankruptcy, and loss mitigation processes.
• Strong communication, analytical, and organizational skills with attention to detail.
• Meet individual and team case management goals.
• Effectiveness as a team player.
• Ability to prioritize duties according to business needs.
• Strong sense of professionalism and positivity.
• Ability to develop rapport with associates at all levels and establish credibility.
• Excellent listening skills and good judgment.
• Strong interpersonal and relationship-building skills.
• Problem solving and decision-making ability.
• Ability to produce quality work.
• Ability to think strategically and solve problems.
• Ability to multi-task and meet multiple deadlines consistently.

Education & Experience

• Bachelor’s degree (B.A.) from an accredited four-year college or university; or an Associate’s degree (A.A.) from an accredited college plus a paralegal certification; and at least ten years related experience as a paralegal or litigation specialist in mortgage servicing.
• Experience in the legal department of a mortgage servicer.

Computer Skills

• Legal Tracker or a similar litigation case management database
• MSP
• Black Knight/LPS
• Microsoft Office (Word, Excel, Outlook, Access, PowerPoint, Publisher)
• Internet Explorer

Compensation & Benefits

• Paid Time Off (PTO)
• Medical, Dental & Vision
• Employee Assistance Program
• Flexible Spending Account
• Health Savings Account
• Paid Holidays
• Company-paid Life Insurance
• Matching 401(k) Plan

Location

Office locations in Dallas, TX; Jacksonville, FL; and Salt Lake City, UT.