Senior Contracts Manager

Overview

This role is part of Legal within a high-growth, technology-focused organization. The Legal team is seeking an experienced, business-minded Senior Contracts Manager to lead the commercial contracting function. You will independently manage a broad portfolio of customer, vendor, partnership, and other commercial agreements, while serving as a trusted adviser to stakeholders across the business.

You will resolve most matters independently by applying strong contract judgment, operational discipline, and commercial awareness. You will also use modern legal technology and AI-assisted workflows to accelerate review and improve efficiency.

Responsibilities

• Independently draft, review, negotiate, and manage a high volume of commercial agreements within contracting playbooks, approval framework, and risk tolerances.
• Lead negotiations involving SaaS order forms, terms of service, master services agreements, data processing agreements, service level agreements, amendments, renewals, trials, AI-related terms, termination agreements, and related customer documents.
• Review and negotiate vendor, supplier, and service-provider agreements; coordinate with Procurement, Privacy, Security, Finance, and business owners based on the services involved and risks presented.
• Support technology partnerships, integrations, referral programs, sponsorships, events, speaker engagements, and other strategic or marketing relationships.
• Act as a primary point of contact between Legal and business stakeholders by providing practical guidance on contract structure, risk allocation, negotiation strategy, approval requirements, and escalation paths.
• Exercise independent judgment to resolve matters within established parameters, and promptly escalate material risks (legal, financial, privacy, security, product, or operational) with concise analysis and a recommended approach.
• Partner with Privacy, Security, Product, Finance, and other subject-matter experts to ensure contractual commitments are accurate, operationally feasible, properly approved, and tracked where appropriate.
• Manage numerous concurrent negotiations with strong prioritization, responsiveness, and ownership from intake through signature.
• Maintain accurate contract records, approvals, metadata, and final documentation across Ironclad, Salesforce, Zip, and related systems.
• Identify recurring negotiation patterns, operational friction, and emerging risks, and translate findings into improvements to templates, playbooks, fallback positions, training, and self-service resources.
• Use approved AI and legal technology tools to accelerate contract review, compare proposed language against playbooks, identify issues, support drafting, summarize negotiations, and improve reporting and workflow efficiency.
• Help develop reporting on contract volume, cycle time, negotiation trends, escalations, and other indicators to improve the contracting function and broader business operations.
• Stay informed about developments affecting commercial contracting, SaaS businesses, data privacy, AI-enabled products, and contracting technology.

Requirements

• Five or more years of relevant experience negotiating and managing commercial technology agreements, preferably in a high-growth SaaS or technology company. Equivalent combinations of legal, contracts, and business experience will be considered.
• Demonstrated ability to independently manage customer-facing SaaS negotiations, including master agreements, subscription terms, data processing agreements, service level agreements, and related commercial documents.
• Experience reviewing technology vendor and procurement agreements.
• Strong commercial judgment and the ability to distinguish material risk from lower-value negotiating points.
• Ability to apply playbooks and policies thoughtfully, identify matters outside established parameters, and present escalation issues with practical recommendations.
• Working knowledge of common SaaS contracting issues, including intellectual property, confidentiality, data use, privacy, security, indemnification, limitations of liability, SLAs, warranties, renewals, and termination rights.
• Strong written and verbal communication skills, including the ability to clearly explain complex contract issues to business stakeholders and counterparties.
• Excellent organizational and project-management skills, with demonstrated success managing a large and changing portfolio of matters with limited supervision.
• A collaborative approach and a record of building trusted relationships across Sales, Deal Desk, Procurement, Finance, Privacy, Security, Product, and other functions.
• Meaningful experience using AI-assisted tools for contract review, drafting, analysis, knowledge management, or workflow automation, together with sound judgment regarding confidentiality, accuracy, and responsible use.
• Proficiency with Microsoft Word and experience with contract lifecycle management and procurement platforms.

Preferred Qualifications

• Experience with Ironclad, Salesforce, Zip, Google Workspace, Slack, and Excel.
• Experience working with international counterparties and modern privacy and AI regulatory frameworks.

Compensation & Benefits

• Estimated annual cash salary: $123,500 - $154,500.
• Incentive: Eligible for incentive stock options, subject to the terms of applicable plans.
• Benefits (subject to eligibility requirements): Medical, Dental, Vision, Life/AD&D/Disability insurance; Emergency Weather Support; Wellness Apps; Paid Parental Leave; Paid Time off inclusive of holidays and sick time; Commuter & Parking Accounts; Lunches in the Office; Workplace Amenities Stipend; Internet and Phone Stipend; 401(k) retirement plan; Financial Planning; Learning & Development Budget.

Location

Remote (listed as #LI-remote).