Senior Delivery Manager, M&A and Claims

Overview

A partner organization is seeking a Senior Delivery Manager specializing in M&A and Claims, based in the United States. This role offers an opportunity for an experienced legal operations leader to shape and scale managed services programs across global markets. The position involves strategic leadership, client relationship management, and operational excellence to deliver outsourced legal solutions in areas such as M&A, contract abstraction, and claims review.

Responsibilities

• Lead and manage multidisciplinary teams including delivery managers, legal professionals, coordinators, and technical specialists to ensure high-quality service delivery.
• Oversee daily operations to ensure projects meet KPIs, SLAs, timelines, and client expectations.
• Optimize workflow allocation, resource planning, and operational processes to enhance efficiency and scalability.
• Drive process improvement initiatives and implement technology-enabled solutions to improve service delivery and operational performance.
• Build and maintain strong client relationships, serving as a trusted advisor and escalation point for strategic and operational issues.
• Prepare, analyze, and present performance reports, metrics, and executive updates to internal stakeholders and clients.
• Collaborate with cross-functional and global teams to support service innovation, solution design, and business development.
• Contribute to the growth and strategic development of the managed services function, balancing immediate delivery needs with long-term goals.

Requirements

• Significant experience in legal service delivery, managed services, legal operations, or related professional services.
• Proven success leading cross-functional teams across legal, operations, and technology disciplines.
• Expertise in workflow design, process optimization, change management, and operational transformation.
• Experience with technology-enabled legal solutions such as workflow automation, contract analytics, or AI-assisted review platforms.
• Strong client-facing skills with stakeholder management and relationship-building capabilities.
• Excellent communication and presentation skills, including executive-level reporting.
• Strong writing skills for proposals, RFP responses, and solution documentation.
• Advanced proficiency in Microsoft Office, especially Excel and PowerPoint.
• Ability to translate client requirements into scalable operational strategies and delivery models.
• Strong problem-solving, risk management, and decision-making skills in fast-paced environments.
• High emotional intelligence, sound judgment, and ability to influence global stakeholders.
• Demonstrated people management experience and ownership mindset.
• Juris Doctor (JD) degree or equivalent experience preferred.
• Background in M&A, insurance, claims, financial services, or healthcare sectors is advantageous.
• Familiarity with reporting and visualization tools such as Power BI is a plus.

Compensation & Benefits

• Fully remote work opportunity within the United States.
• Exposure to high-profile global clients and complex legal service engagements.
• Opportunity to lead strategic transformation initiatives in managed legal services.
• Collaborative international work environment with cross-functional teams.
• Career growth opportunities within a rapidly expanding business function.
• Access to innovative legal technologies, automation tools, and data-driven delivery models.
• Competitive compensation package and comprehensive employee benefits.
• Professional development opportunities and ongoing exposure to emerging legal operations trends and technologies.

Location

• United States (fully remote)