Senior Manager, Legal Technology, Operations & AI Enablement

Overview

This role involves leading the legal operations function within a rapidly scaling legal department that supports new business models, advertising formats, and retail partnerships. The position requires building infrastructure, tooling, and team capabilities to enhance the speed, intelligence, and accountability of the legal function. Key initiatives include implementing a modern contract lifecycle management system, deploying AI enablement programs, and establishing clear KPIs and processes for the legal operations team.

Responsibilities

• Build and manage a high-performing legal operations team with clear direction and performance management.
• Develop and deploy an AI enablement program, integrating AI-powered tools into attorney workflows to reduce manual legal work and upskill the team.
• Execute and scale legal and business operations initiatives, including Go-To-Market strategies, CPQ implementations, and workflow support for new ad formats and retailer engagements.
• Continuously improve contract lifecycle management systems and cross-system integrations, collaborating with procurement, accounting, HR, sales, deal desk, IT, and engineering teams.
• Manage outside counsel operations with clear accountability, including enforcing billing guidelines, managing e-billing systems, conducting law firm evaluations, and establishing spend reporting.
• Build and maintain the team's knowledge management infrastructure and develop KPI dashboards to provide leadership with visibility into operational health.

Requirements

• Minimum 8 years of experience in legal operations, strategy & operations, or a related field.
• At least 3 years of direct people management experience.
• Proven experience leading at least two end-to-end technology implementations with deep systems integrations (e.g., Ironclad, Zip, Salesforce, CPQ, Oracle, Workday, or comparable platforms).
• Hands-on experience owning AI tooling, evaluating vendors, deploying tools, and managing AI-assisted or agentic workflows.
• Strong analytical and project management skills with the ability to manage multiple complex initiatives simultaneously in a fast-paced environment.
• Excellent communication and stakeholder management skills, with experience collaborating across legal, policy, finance, IT, and business teams.

Preferred Qualifications

• Experience in a high-growth or recently public technology company with a complex, multi-jurisdictional operational footprint.
• Exposure to marketplace or platform business models.
• Experience designing agentic or automated legal workflows, with a preference for building custom solutions.
• Familiarity with legal operations communities or equivalent professional development.
• Experience conducting vendor RFPs or law firm evaluations focused on outside counsel cost discipline.
• Proven ability to lead change management efforts to drive organizational adoption of new technology and processes across a distributed legal function.

Compensation & Benefits

• Competitive base salary dependent on permanent work location.
• Eligibility for new hire equity grants and annual refresh grants.

US Base Pay Ranges by Location

• CA, NY, CT, NJ: $199,000—$210,000 USD
• WA: $191,000—$201,500 USD
• OR, DE, ME, MA, MD, NH, RI, VT, DC, PA, VA, CO, TX, IL, HI: $183,000—$193,000 USD
• All other states: $166,000—$175,000 USD

Location

This is a remote role with flexibility to work from home, an office, or other preferred locations, aligned with the organization's flexible work policy.