Sessional Ombudsman, Investment & Advice

Overview

This role involves serving as a Sessional Ombudsman in Investment and Advice (I&) disputes. The I&A decision-making team supports the resolution of complex complaints and works with regulatory, industry, and consumer stakeholders to address key issues affecting the investment and advice sector.

Engagements are flexible and per-engagement. Availability may range from one day a week for several months, to a few days per month, or longer-term arrangements. Remote work is available if it suits your lifestyle.

Responsibilities

• Resolve complex complaints in Investment and Advice (I&) matters
• Provide fair and timely dispute resolution
• Engage with parties and communicate decisions clearly to firms and complainants
• Work collaboratively with internal specialist teams and resources to support outcomes
• Engage with stakeholders, including regulatory, industry, and consumer groups
• Explain complex concepts in a clear, plain-English manner
• Coach and mentor junior staff

Requirements

• Legal expertise: Legal qualifications with senior executive experience
• Industry knowledge: Experience in financial planning, stockbroking, managed funds, cryptocurrency, or derivatives
• Diverse background experience, such as:
  • tribunals
  • EDR schemes
  • regulatory agencies
  • related business entities
  • private practice
• Analytical prowess: Strong analytical skills to manage complex issues and a busy caseload
• Communication excellence: High-level written and verbal skills to engage with the insurance sector and community
• Decision explanation: Ability to verbally explain decisions to firms and complainants
• Simplicity in complexity: Ability to explain complex concepts simply
• Coaching ability: Ability to coach and mentor junior staff
• Resilience and determination: Strong resilience and focus to handle challenges and public scrutiny
• Engagement skills: Excellent skills to build positive relationships

Preferred Qualifications

• Knowledge in at least one of the following areas (expertise in all is not required):
  • financial planners
  • stockbrokers
  • managed funds
  • timeshares
  • traditional trustees
  • cryptocurrency wallet providers
  • horse-racing syndicates
• Multiple-area knowledge is highly desirable

Compensation & Benefits

• This is a Board-appointed, fixed-term position for three years.
• Hybrid working with flexible arrangements
• Resources, specialist teams, and ongoing support

Location

• A team of over 1,200 professionals based in modern Melbourne and Sydney CBD offices.
• Remote work flexibility is available.

Employment Equity & Accessibility

• Applications are welcomed from people of all backgrounds, cultures, abilities, sexual orientations, and gender identities.
• Accessibility support is available during the recruitment process if needed.