Spanish Fluent, Houston | Personal Injury Pre-Litigation Case Manager #ZR

Overview

A growing legal technology organization is seeking a Pre-Litigation Associate to support personal injury cases from intake through resolution. This remote role involves managing pre-litigation operations with accuracy, urgency, and care to ensure efficient case progression and positive client outcomes. The position requires experience in personal injury legal operations or insurance claims and the ability to work independently in a fast-paced environment.

Responsibilities

• Open insurance claims and act as the primary liaison with adjusters and carriers.
• Request, track, and organize medical records, bills, and police reports.
• Monitor treatment progression and outcomes.
• Identify and proactively resolve lien and subrogation issues.
• Collaborate with lead paralegals to prepare complete and accurate case files for demand.
• Communicate daily with clients to guide them through the pre-litigation process.
• Maintain case timelines and ensure milestones are met precisely.
• Identify and eliminate operational inefficiencies to improve speed and accuracy.
• Maintain high standards in documentation, file integrity, and communication.

Requirements

• Minimum of 3 years of experience in personal injury legal operations, case management, or insurance claims.
• Highly detail-oriented, organized, and self-motivated.
• Proven ability to execute processes effectively in fast-paced, high-volume environments.
• Strong communication skills with clients, medical providers, attorneys, and insurers.
• Takes ownership of work with high standards of quality and accountability.
• Comfortable working independently in a remote setting with strong time management skills.

Compensation & Benefits

• Salary range: $60,000 - $73,000 annually.
• Choice of medical, dental, and vision insurance plans for employees and their families.
• Additional insurance options including life, accident, and critical illness coverage.
• Flexible paid time off, sick leave, short-term and long-term disability.
• Observance of 10 US holidays and Canadian statutory holidays by province.
• Home office stipend.
• Retirement plans: 401(k) for US employees and RRSP for Canadian employees.
• Paid parental leave.
• Local in-person meet-up programs.
• Office hubs located in San Francisco and Toronto.

Benefits and perks apply to full-time employees.

Location

• This is a fully remote position open to candidates located anywhere in the United States.

Equal Opportunity

The organization is committed to diversity and inclusion and does not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.