Sr. Privacy Program Manager

Overview

This role supports privacy operations and data governance within the Legal and Compliance function. Reporting to the Director, Legal, the Senior Privacy Program Manager helps set and carry out the privacy strategy and scales key privacy program processes across the organization.

The position partners closely with Product, Engineering, Information Security, CX, and Procurement.

Responsibilities

• Own and scale core parts of the privacy and data governance program.
• Serve as the primary point of contact for privacy escalations, data subject requests, and privacy questions across the company.
• Own the DSAR program end to end, including intake, tracking, fulfillment, metrics, and process improvements in partnership with CX.
• Lead privacy impact assessments for new products, features, and vendors that process personal data.
• Run privacy reviews for AI features and internal AI tool adoption with Legal, Information Security, and Product.
• Build and maintain data maps and records of processing, and stay current on company systems that hold personal data.
• Develop and deliver privacy training for employees and specific teams.
• Draft and maintain privacy policies, procedures, and standard operating procedures.
• Monitor changes to privacy laws and regulations (CCPA/CPRA, US state privacy laws, GDPR and emerging AI rules) and explain implications for the business.
• Find and roll out automation and AI tools to make privacy operations more efficient and scalable.
• Track and report privacy program metrics to Legal leadership.

Requirements

• 7+ years of experience in privacy, compliance, or technology program management, including at least 4 to 5 years focused on privacy program operations (DSARs, PIAs/DPIAs, TIAs, ROPAs, vendor privacy reviews, cookie consent management, etc.).
• Working knowledge of CCPA/CPRA, US state privacy laws, GLBA, GDPR, HIPAA.
• Hands-on experience using AI tools (such as Claude, ChatGPT, Gemini, GC.ai or Harvey) in daily work, including drafting documents, summarizing regulations, reviewing contracts, or speeding up assessments and request workflows. Candidates should be ready to share specific examples.
• Familiarity with privacy risks tied to AI (training data use, model inputs and outputs, and vendor AI terms) and experience assessing them.
• Experience with privacy tech platforms (such as OneTrust, Transcend or TrustArc).
• Ability to work with all levels of management, multiple geographies, subject matter experts, legal staff, vendors, and customers.
• Ability to pull together information from many sources and present it clearly and concisely.
• Strong written and verbal communication skills.
• Self-starter who spots issues and opportunities early and recommends actions.
• Strong prioritization, organization, and follow-through in a fast-paced environment.
• Ability to work well as part of a team.
• Bachelor’s degree.

Preferred Qualifications

• CIPP/US, CIPP/E, CIPM, or CIPT certification preferred.
• JD a plus, not required.
• Experience at a software, fintech, or payments company preferred.

Compensation & Benefits

Estimated salary ranges by geographic zone:

• Zone 1: San Francisco Bay Area CA (includes HQ), New York City, Seattle, Los Angeles County — $131,000—$164,300 USD
• Zone 2: CA (Non San Francisco Bay Area and Los Angeles County), Austin TX, Massachusetts — $117,900—$147,900 USD
• Zone 3: Utah (includes Utah office), Dallas TX, Houston TX, Florida, North Carolina, Illinois, Colorado, Arizona, Georgia, Oregon, Pennsylvania — $111,400—$139,700 USD

This role is also eligible for a competitive benefits package including:

• Medical, dental, vision, life, and disability insurance
• 401(k) retirement plan
• Flexible spending & health savings account
• Paid holidays
• Paid time off
• Additional company benefits

Additional benefits and perks mentioned include:

• 100% paid employee health, dental, and vision plans (choose HMO, PPO, or HDHP)
• HSA & FSA accounts
• Long & short-term disability coverage
• Employee Assistance Program (EAP)
• 11+ observed holidays and wellness days and flexible time off
• Employee Stock Purchase Program with employee discounts
• Wellness & Fitness initiatives
• Employee recognition and referral programs

Location

Remote-first with office spaces in San Jose, CA and Draper, UT, with opportunities to connect in person when it counts.

Work Authorization

This position is not eligible for visa sponsorship. Applicants must have authorization to work in the United States without requiring visa sponsorship now or in the future.

Equal Opportunity & Hiring Process Notes

The employer is an Equal Opportunity Employer. A transparent, inclusive hiring process is described, and accommodations are available upon request. The Candidate Integrity Policy prohibits the use of unapproved external assistance (including generative AI) during live interviews or assessments; violations may result in review and potential disqualification.