Sr. Training and Knowledge Management Manager (Legal team)

Overview

A leading enterprise software company is seeking a Senior Training & Knowledge Management Manager to join their Legal Operations team. This role is critical in defining and executing the vision and strategy for the Legal team’s training and knowledge management program, with a focus on compatibility with modern AI systems. The position involves establishing a unified knowledge management and training strategy to empower the Legal team and global business partners to operate efficiently in an AI-driven environment.

Responsibilities

• Develop and execute a multi-year strategic roadmap for the Legal team’s Knowledge Management and Training program aligned with organizational goals.
• Collaborate with Sales Enablement, University, and Learning & Development teams to create a unified approach for company-wide legal training.
• Design, host, and produce engaging on-demand content and live training sessions, including scalable onboarding programs for new Legal hires.
• Create and maintain high-quality, relevant legal content that is both accurate and easy to consume.
• Optimize legal knowledge content for seamless ingestion by AI systems to support internal AI models and bots.
• Establish standards for knowledge capture, lifecycle management, and governance; leverage self-service technologies to reduce redundant inquiries and enable employee self-service.
• Provide strategic oversight and mentorship to the Training & Knowledge Management Specialist.
• Define and report on metrics such as ROI, adoption rates, and knowledge gaps to measure program effectiveness.
• Manage relationships with internal stakeholders to anticipate and address legal learning and knowledge management needs.

Requirements

• Bachelor’s Degree in Learning and Development, Knowledge Management, or a related field.
• Minimum 10 years of professional experience, with at least 7 years focused on Training and Knowledge Management.
• Experience supporting an in-house Legal department or paralegal experience.
• Strong working knowledge of core legal concepts and terminology.
• Proven expertise in building and deploying engaging content including wikis, e-learning courses, training curricula, and presentations.
• Experience optimizing content for AI models and search engines.
• Exceptional communication, collaboration, and presentation skills with a proactive leadership style.
• Ability to work cross-functionally across a global enterprise.
• Advanced proficiency with knowledge management and training tools such as Confluence, Highspot, WalkMe, Articulate, Zoom, PowerPoint, Google Slides, and workflow automation platforms.
• Deep understanding of adult learning concepts, theories, and best practices.
• Demonstrated ability to influence senior stakeholders, drive consensus, and lead change management initiatives.
• Ability to set clear goals, define performance metrics, and drive accountability.

Compensation & Benefits

• Annual base salary range for candidates located in California (excluding San Francisco Bay Area), Colorado, Illinois, New York, and Washington: $204,000–$281,000 USD.
• Additional compensation includes equity (where applicable), bonus, and benefits such as health, dental, and vision insurance, 401(k), flexible spending accounts, and paid leave including PTO and parental leave.

Location

Remote position with candidates located in California (excluding San Francisco Bay Area), Colorado, Illinois, New York, and Washington preferred.

Equal Opportunity

The employer is an Equal Opportunity Employer and considers all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or veteran status. Reasonable accommodations are available upon request during the application and hiring process.

Additional Information

Applicants residing in New York City should be aware that Automated Employment Decision Tools (AEDT) may be used during recruitment and hiring processes in compliance with local laws.