Overview
This role involves interaction with agents, conducting research and analysis of risk, making decisions on the insurability of titles, and creating and presenting educational and underwriting materials.
Responsibilities
- Make sound underwriting risk decisions to support customers, supervisors, and coworkers
- Respond promptly to underwriting inquiries from customers
- Provide analysis and guidance on relevant federal and state statutes, regulations, court rulings, and opinion letters
- Prepare bulletins, alerts, memoranda, and other communications for agents
- Develop and update underwriting materials and resources
- Develop and present educational materials for employees and agents
- Participate in the agent underwriting review process
- Support agency efforts in recruitment and retention of agents
- Assist the Claims Department with state law analysis and state practices
- Participate on cross-functional teams
- Research, analyze, and interpret statutes, regulations, opinions, court rulings, and professional legal and compliance publications
- Identify problems, establish transactional facts, and apply legal principles and underwriting guidelines to reach timely decisions
Competencies
- Achievement Focus: Demonstrates persistence, overcomes obstacles, sets and achieves challenging goals, and takes calculated risks
- Communications: Exhibits strong listening and comprehension skills; effectively expresses ideas in written and verbal form; keeps others informed
- Managing Customer Focus: Develops new approaches to meet customer needs; establishes customer service standards; monitors satisfaction; provides training in customer service
- Planning and Organization: Integrates changes smoothly; plans and prioritizes work activities; sets goals and uses time efficiently; works independently and in an organized manner
- Problem Solving: Develops alternative solutions; gathers and analyzes information skillfully; identifies and resolves problems promptly; works well in group problem-solving; is decisive and accountable
Qualifications
- J.D. degree from an accredited college or university
- Three to four years of related experience and/or training in title insurance or the real estate industry preferred
- Ability to read, analyze, and interpret business, professional, technical, or governmental documents
- Skilled in writing reports, business correspondence, and procedure manuals
- Effective presentation skills and ability to respond to questions from managers, customers, and the public
- Ability to solve practical problems and deal with a variety of concrete variables where limited standardization exists
- Proficient in Microsoft Office Suite and internet research
- Bar license required
Work Environment
- This is a remote position
- Typical noise level is moderate
Physical Demands
- Regularly required to sit
- Frequently required to use hands to finger, handle, or feel, and to talk or hear
- Occasionally required to stand and walk
- Must be able to occasionally lift and/or move up to 10 pounds
- Specific vision abilities required include close vision
The above description is not an exhaustive list of duties. Additional responsibilities may be assigned as needed.