V108 - Case Manager- Personal Injury Case Manager

Overview

This role manages a high volume of personal injury cases from intake through settlement. You will guide clients through the case process, handle initial calls, coordinate case activity, support negotiations, and help prepare demands and settlements. The position emphasizes organized case management, clear communication, timely follow-up, and compassionate client support.

Responsibilities

• Identify case-related issues and take appropriate action without requiring constant supervision.
• Communicate with clients and team members using Google Workspace and Microsoft 365.
• Monitor deadlines, pending tasks, follow-ups, and outstanding documentation for assigned cases.
• Collaborate with attorneys, local team members, and remote team members to keep cases progressing efficiently.
• Protect confidential client and case information.
• Handle inbound and outbound calls using Zoom Phone.
• Prioritize urgent and time-sensitive matters while managing a high volume of daily activity.
• Assist with settlement activities and ensure required information is complete and properly documented.
• Handle initial calls and communicate professionally with prospective and existing clients.
• Maintain accurate and current case notes, records, documents, and status updates in Filevine.
• Prepare and coordinate demand-related documentation.
• Maintain ownership of a caseload of 60 or more active cases.
• Support case negotiations and communicate with relevant parties as needed.
• Maintain regular communication with clients regarding case progress, pending requirements, and next steps.
• Complete personal injury intake activities and collect accurate case information.
• Manage personal injury cases from intake through settlement.

Requirements

• Availability to work from 8:00 AM to 5:00 PM Pacific Daylight Time, Monday through Friday.
• Direct personal injury case management experience is required.
• Personal injury intake experience is required.
• Strong spoken and written English skills are required.
• Bilingual proficiency is required.
• Ability to independently manage a caseload of 60 or more active cases.
• Ability to handle a high daily call volume, including initial calls, client communications, and case-related follow-ups.
• Work schedule includes two 10-minute breaks and one 1-hour lunch break.
• Availability to start as soon as possible.
• Long-term commitment to the position and organization.
• Experience using Filevine is required.
• Experience using Zoom Phone is required.
• Proficiency with Google Workspace is required.
• Proficiency with Microsoft 365 is required.

Preferred Qualifications

• California personal injury experience is strongly preferred.
• Candidates with personal injury experience from another United States jurisdiction may be considered if they have directly managed personal injury cases.

Compensation & Benefits

• Monthly compensation: 1,220 to 1,320

Location

Remote role with US-based employers.

Languages

English, Spanish

Application Process

The application process involves multiple stages, and candidates must successfully pass each stage to move forward in the process.