Virtual Legal Support Coordinator ("Direct Support")

Overview

This role supports the organization’s Virtual Legal Support (VLS) team by prioritizing, delegating, and actively handling sensitive and confidential assignments in a fast-paced environment. Coordinators perform quality control and resolve or escalate issues to VLS Managers as needed. This position does not include people management or supervisory duties.

The role is fully remote and assigned to the VLS “Direct Support” (DS) service line with daytime hours.

Available shift (full-time, 40 hours per week, includes a mandatory 1-hour lunch):

• Monday–Friday, 10am–7pm ET / 7am–4pm PT

All employees working 30+ hours per week are eligible for Medical, Dental, Vision, 401K, PTO, Disability & Life Insurance.

Responsibilities

• Support firm and department policies and procedures
• Track deadlines
• Perform quality control
• Problem solve and resolve workflow issues
• Share knowledge with the team
• Report on timing and critical issues
• Coordinate workflow
• Champion department policies, initiatives, and general messaging
• Serve as a neutral point of contact for questions and concerns, and elevate feedback to Managers when necessary
• Ensure department voicemails are returned/processed appropriately and elevate to Managers as needed
• Communicate staff shortages to VLS Managers
• Escalate items to management when appropriate
• Complete ad hoc reporting as needed

Department Overview

The Virtual Legal Support team provides a wide range of legal support functions across three service lines: Direct Support, Document Processing, and New Matter Intake. Example tasks include:

• Review and data entry for new matters
• Organize and name incoming documents in the firm’s document management system (iManage)
• Prepare confidential and sensitive legal documents across all 50 states using templates and forms within Microsoft Suite programs
• Use tools such as Kofax Power PDF and other firm software for document conversion, text replacement, document comparisons, marking and running tables of content and authorities, mail merges, creating fillable forms, and editing presentations

Qualifications

• Required: Minimum 1–3 years of relevant experience
• Exceptional time management and prioritization abilities
• Proven track record of managing multiple projects simultaneously
• Strong attention to detail and accuracy in documentation
• Skilled in maintaining structured workflows and systems
• Ability to coordinate cross-functional teams and schedules
• MS Teams preferred; previous remote work experience preferred
• Advanced skillset using Microsoft Suite programs (e.g., Word, Excel, and PowerPoint)

Compensation & Benefits

• Salary/Hourly: $50,000.00 annually or $24.04 per hour
• Pay Range: USD $50,000.00 – $50,000.00 /Yr
• Benefits for employees working 30+ hours per week: Medical, Dental, Vision, 401K, PTO, Disability & Life Insurance

Location

• Fully remote
• Shift is Monday–Friday, 10am–7pm ET / 7am–4pm PT (daytime hours) and includes a mandatory 1-hour lunch
• Role can be staffed from any US location