Virtual Legal Support Coordinator ("Word processor")

Overview

This role supports the organization’s Virtual Legal Support (VLS) team within the “Document Processing” (DP) service line. The VLS Coordinator prioritizes, delegates, and actively handles sensitive and confidential assignments in a fast-paced environment. Coordinators perform quality control and resolve issues immediately or escalate them to the VLS Managers. This position does not include people management or supervisory duties.

The role is fully remote and staffed with evening hours.

Shift (Monday–Friday, includes a mandatory 1-hour lunch):

• 3pm – 12pm ET
• 2pm – 11pm CT
• 12pm – 9pm PT

This is a full-time, 40 hours per week role.

Responsibilities

• Support firm and department policies and procedures
• Track deadlines
• Perform quality control
• Problem solve and resolve issues
• Share knowledge
• Report on timing and critical issues
• Coordinate workflow
• Complete other duties as assigned

Leadership and Expectations

• Champion department policies, initiatives, and general messaging
• Serve as a neutral point of contact for team questions and concerns, and elevate feedback to Managers as necessary
• Ensure department voicemails are returned/processed appropriately and elevate to Managers as needed
• Communicate staff shortages to VLS Managers
• Escalate items to management when appropriate
• Provide ad hoc reporting as needed

Department Overview

The Virtual Legal Support Team provides a range of legal support functions across two service lines: Direct Support and Document Processing. Document Processing tasks may include:

• Organizing and naming incoming documents in the firm’s Document Management System (iManage)
• Preparing confidential and sensitive legal documents across all 50 states using templates and forms within Microsoft Suite programs
• Using tools including Kofax Power PDF and other firm software to:
  • Convert documents
  • Replace text
  • Run document comparisons
  • Mark and run tables of content and authorities
  • Perform mail merges
  • Create fillable forms
  • Edit presentations

Qualifications

• REQUIRED: Minimum 1–3 years of relevant experience
• Exceptional time management and prioritization abilities
• Proven track record of managing multiple projects simultaneously
• Strong attention to detail and accuracy in documentation
• Skilled in maintaining structured workflows and systems
• Ability to coordinate cross-functional teams and schedules
• Strength in MS Teams preferred; previous remote work experience preferred
• Advanced skill set using Microsoft Suite programs (e.g., Word, Excel, and PowerPoint)

Compensation & Benefits

• Salary: $50,000.00 annually or $24.04 per hour
• Pay range: USD $50,000.00 - USD $50,000.00 /Yr.

Employees working 30+ hours per week are eligible for:

• Medical
• Dental
• Vision
• 401K
• PTO
• Disability & Life Insurance

Location

Fully remote; can be filled from any US location.