Workers' Compensation Case Manager (Remote) | LATAM

Overview

Employment Type: Full-Time Contractor

Workplace: Remote

Schedule: Monday–Friday 8:00/9:00 AM–5:00/6:00 PM PST

Compensation: USD $1,800 - $2,000 / month

This role provides case management support for a law firm's California Workers' Compensation practice. An existing administrative team handles filings and back-office tasks; this position focuses on routine case management issues, client communication, and coordination of medical treatment, including recognizing when legal questions or complex problems require attorney attention.

Responsibilities

• Manage California workers' compensation cases through independent day-to-day case management, timely follow-ups, and clear next steps.
• Provide injured workers regular case updates in English and Spanish; answer routine questions; and maintain empathetic but persistent follow-up on treatment participation.
• Coordinate and keep medical care on track by managing appointments, treatment plans, referrals, and follow-ups with healthcare providers.
• Monitor treatment progress and address delays by tracking authorization requests, utilization reviews, and outstanding responses; escalate unresolved barriers to attorneys.
• Move outstanding claim matters toward resolution through consistent communication with insurance adjusters, claims administrators, medical providers, and attorneys.
• Prepare, review, and organize claim forms, medical reports, and supporting records to ensure documentation is complete and accessible.
• Keep deadlines, hearings, and required filings visible and on track in accordance with California workers' compensation procedures.
• Support attorneys by gathering documentation, identifying missing records or unresolved issues, and coordinating necessary follow-ups.
• Maintain accurate case information in the firm’s cloud-based system, including communications, treatment status, deadlines, and outstanding actions.
• Coordinate with the administrative support team on filings and back-office work while maintaining ownership of client communication and overall case progression.

Requirements (Must-Have)

• Prior hands-on U.S. personal injury case management experience, with responsibilities beyond administrative filings.
• Workers' compensation case management experience and practical knowledge of California claims procedures, insurance claims administration, and Workers' Compensation Appeals Board (WCAB) processes.
• Understanding of medical treatment coordination, authorization requests, utilization review, and claims follow-up.
• Strong communication skills in English, including the ability to clearly explain case updates and communicate empathetically with injured workers.
• Availability to work during Pacific Time business hours.

Preferred Qualifications (Nice to Have)

• Direct experience independently managing California workers' compensation cases.
• Experience using cloud-based legal case management software.
• Experience working alongside a dedicated filings or back-office team.