AI Solution Manager - Aurora

Overview

This role serves as the AI Solution Manager for the organization’s internally developed enterprise AI platform. The position leads adoption, workflow development, and user enablement to maximize the value of proprietary AI capabilities and ensure the platform evolves in line with attorney needs across transactional, litigation, regulatory, and advisory practice areas.

The role reports to the Director of Solutions Development, with a dotted-line relationship to the Innovation Partner and relevant innovation and AI governance committees. A remote work schedule is available.

Responsibilities

• Serve as a subject matter expert for the AI Platform (Aurora).
• Maintain deep proficiency in platform features, including model options, file upload strategies, custom prompts, workflow builder, and agent capabilities.
• Translate platform functionality into practical applications for attorneys and business professionals; act as the go-to resource for effective use.
• Partner with practice groups, knowledge management, and business services teams to identify opportunities to streamline or transform existing work.
• Design, build, test, and deploy workflows and agents within the platform for recurring legal tasks; iterate based on user feedback and performance data.
• Document workflows, establish quality controls, and create reusable templates adaptable across matters and practice areas.
• Develop and deliver onboarding sessions, practice-specific training, office hours, written guides, and video tutorials to drive adoption.
• Monitor usage analytics, identify adoption barriers, and design targeted programs to expand engagement among different user populations.
• Cultivate a community of power users and champions to extend platform impact.
• Collaborate closely with AI engineering and product development teams specific to the Aurora platform.
• Gather and prioritize user feedback, advocate for new features and enhancements, participate in roadmap planning, and serve as the voice of the end user in product decisions.
• Test new releases, support change management for major updates, and ensure platform documentation and help resources remain current.
• Develop, track, and report on metrics demonstrating platform value, adoption, and impact across the firm.
• Serve as the primary liaison for technical issues, working closely with IT, information security, and the vendor’s support team.
• Maintain familiarity with the broader landscape of off-the-shelf legal AI solutions, including platforms focused on contract review and lifecycle management, due diligence, eDiscovery, legal research, drafting, and practice-specific tools.
• Work with the Director of Solutions Development, the Innovation Partner, firm leadership, and the AI engineering team to establish baseline measurements, define KPIs, and create reporting cadences for practice groups, departments, committees, and executive audiences.
• Produce dashboards and periodic reports, surface insights for product roadmap decisions, and benchmark platform performance against external platforms where appropriate.
• Perform other duties as assigned.

Requirements

• 5+ years of experience in legal technology, knowledge management, legal operations, or practice innovation, preferably at a law firm.
• Bachelor’s degree in Computer Science, Engineering, or a related technical field.
• Experience working with generative AI platforms—either as a builder, administrator, or power user.
• Strong product thinking; ability to translate between technical and legal audiences.
• Comfort working in an iterative development environment.
• Fluency with data analysis and reporting tools; experience driving technology adoption among attorneys.
• Demonstrated strong project management skills.
• Ability to translate between technical and legal audiences.

Preferred Qualifications

• JD preferred.
• Hands-on experience with Harvey or a similar generative AI legal platform.
• Working knowledge of the broader legal AI vendor landscape.

Compensation & Benefits

• Anticipated annual salary range (depending on location):
  • Rochester, NY: $124,000 to $190,850
  • Boston, MA: $136,500 to $210,100
  • Chicago, IL: $136,500 to $210,100
  • Los Angeles, CA: $136,500 to $210,100
  • Washington, DC: $136,500 to $210,100
  • New York, NY: $150,000 to $231,000
  • San Francisco, CA: $150,000 to $231,000
• In addition to a standard benefits package, this role may be eligible for additional contingent compensation based on factors including work performance, geographic location, work experience, education, and qualifications.

Location

Remote work schedule available.

Open locations include:

• Boston, MA
• Chicago, IL
• Los Angeles, CA
• New York City, NY
• Rochester, NY
• San Francisco, CA
• Washington, DC

Equal Opportunity / Additional Notices

The organization is an Equal Opportunity / Affirmative Action Employer: Disability / Veteran. It does not discriminate against any employee or applicant for employment because of race, creed, color, national origin, sex, age, disability, marital status, sexual orientation, citizenship status, or any other characteristic protected by applicable law.

Per the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative, qualified applicants with arrest and conviction records will be considered.

The organization participates in E-Verify, with identity and employment eligibility verified through an electronic system established by the Department of Homeland Security (DHS) and the Social Security Administration (SSA) for newly hired employees.