AI Solution Manager - Aurora

Overview

The organization is seeking an AI Solution Manager to lead adoption, workflow development, and user enablement for an internally developed enterprise AI platform (Aurora). This role is responsible for maximizing the value of proprietary AI capabilities and ensuring the platform evolves in alignment with attorney needs across transactional, litigation, regulatory, and advisory practice areas.

This position reports to the Director of Solutions Development and maintains a dotted-line relationship with the Innovation Partner and relevant innovation and AI governance committees. A remote work schedule is available.

Responsibilities

• Serve as a subject matter expert for the Aurora AI platform, maintaining deep proficiency in its features, including model options, file upload strategies, custom prompts, workflow builder, and agent capabilities.
• Translate platform functionality into practical applications for attorneys and business professionals; act as the go-to resource for how to use the platform effectively.
• Partner with practice groups, knowledge management, and business services teams to identify opportunities to streamline or transform existing work using the AI platform.
• Design, build, test, and deploy workflows and agents to support recurring legal tasks; iterate based on user feedback and performance data.
  • Document workflows
  • Establish quality controls
  • Create reusable templates adaptable across matters and practice areas
• Develop and deliver onboarding sessions, practice-specific training, office hours, written guides, and video tutorials to drive adoption across the firm.
• Monitor usage analytics, identify adoption barriers, and design targeted programs to expand engagement across different user populations.
• Cultivate a community of power users and champions to extend the platform’s impact.
• Collaborate closely with AI engineering and product development teams on Aurora platform initiatives.
• Gather and prioritize user feedback; advocate for new features and enhancements; participate in roadmap planning; serve as the voice of the end user in product decisions.
• Test new releases, support change management for major updates, and ensure platform documentation and help resources remain current.
• Develop, track, and report on metrics demonstrating the platform’s value, adoption, and impact across the organization.
• Serve as the primary liaison for technical issues, working closely with IT, information security, and the vendor’s support team.
• Maintain familiarity with the broader landscape of off-the-shelf legal AI solutions, including tools focused on contract review and lifecycle management, due diligence, eDiscovery, legal research, drafting, and practice-specific use cases.
• Work with the Director of Solutions Development, the Innovation Partner, firm leadership, and the AI engineering team to establish baseline measurements, define key performance indicators, and build regular reporting cadences for practice group, department, committee, and executive audiences.
• Produce dashboards and periodic reports, surface insights to inform product roadmap decisions, and benchmark platform performance against external platforms where appropriate.
• Perform other duties as assigned.

Requirements

• 5+ years of experience in legal technology, knowledge management, legal operations, or practice innovation, preferably at a law firm.
• Bachelor’s degree in Computer Science, Engineering, or a related technical field.
• JD Preferred.
• Experience working with generative AI platforms, including as a builder, administrator, or power user.
• Strong product thinking; ability to translate between technical and legal audiences.
• Comfort working in an iterative development environment.
• Fluency with data analysis and reporting tools; track record of driving technology adoption among attorneys.
• Hands-on experience with Harvey or a similar generative AI legal platform is strongly preferred, as is working knowledge of the broader legal AI vendor landscape.
• Demonstrated project management skills.
• Ability to translate between technical and legal audiences.

Compensation & Benefits

In accordance with applicable Federal and State laws, the anticipated annual salary range for this position, depending on location, is:

• Rochester, NY: $124,000 to $190,850
• Boston, MA: $136,500 to $210,100
• Chicago, IL: $136,500 to $210,100
• Los Angeles, CA: $136,500 to $210,100
• Washington, DC: $136,500 to $210,100
• New York, NY: $150,000 to $231,000
• San Francisco, CA: $150,000 to $231,000

In addition to a standard benefits package, this role may be eligible for additional contingent compensation based on factors including work performance, geographic location, work experience, education, and qualifications. The listed salary ranges are the organization’s good faith estimate of annual salary amounts expected at the time of this posting.

Location

Remote work schedule available. Locations listed for this role:

• Boston, MA
• Chicago, IL
• Los Angeles, CA
• New York City, NY
• Rochester, NY
• San Francisco, CA
• Washington, DC

Additional Information

• This role requires the ability to perform essential job responsibilities listed above, with or without reasonable accommodation.
• Equal Opportunity / Affirmative Action Employer: Disability / Veteran.
• E-Verify is used for employment verification through the DHS and SSA systems.