AI Solution Manager - Aurora

Overview

This role is responsible for leading adoption, workflow development, and user enablement for the organization’s internally developed enterprise AI platform. The AI Solution Manager will help maximize the value of the firm’s proprietary AI capabilities and ensure the platform evolves in line with attorney needs across transactional, litigation, regulatory, and advisory practice areas.

The position reports to the Director of Solutions Development and has a dotted-line relationship to the Innovation Partner and relevant innovation and AI governance committees. A remote work schedule is available.

Location

Boston, MA; Chicago, IL; Los Angeles, CA; New York City, NY; Rochester, NY; San Francisco, CA; Washington, DC

Responsibilities

• Serve as a subject matter expert on the AI Platform (Aurora).
• Maintain deep proficiency across all platform features, including model options, file upload strategies, custom prompts, workflow builder, and agent capabilities.
• Translate platform functionality into practical applications for attorneys and business professionals and serve as a go-to resource for questions about effective use.
• Partner with practice groups, knowledge management, and business services teams to identify opportunities to streamline or transform existing work.
• Design, build, test, and deploy workflows and agents within the platform to support recurring legal tasks; iterate based on user feedback and performance data.
• Document workflows, establish quality controls, and create reusable templates adaptable across matters and practice areas.
• Develop and deliver onboarding sessions, practice-specific training, office hours, written guides, and video tutorials to drive adoption across the firm.
• Monitor usage analytics, identify adoption barriers, and design targeted programs to expand engagement among different user populations.
• Cultivate a community of power users and champions to extend the platform’s impact.
• Collaborate closely with the organization’s AI engineering and product development teams.
• Gather and prioritize user feedback, advocate for new features and enhancements, participate in roadmap planning, and represent the voice of end users in product decisions.
• Test new releases, support change management for major updates, and ensure platform documentation and help resources remain current.
• Develop, track, and report a comprehensive set of metrics demonstrating the platform’s value, adoption, and impact across the firm.
• Serve as the primary liaison for technical issues, working with IT, information security, and the vendor’s support team.
• Maintain familiarity with the broader landscape of off-the-shelf legal AI solutions, including platforms focused on contract review and lifecycle management, due diligence, eDiscovery, legal research, drafting, and practice-specific tools.
• Work with the Director of Solutions Development, Innovation Partner, firm leadership, and the AI engineering team to establish baseline measurements, define key performance indicators, and build regular reporting cadences for practice group, department, committee, and executive audiences.
• Produce dashboards and periodic reports, surface insights to inform product roadmap decisions, and benchmark platform performance against external platforms where appropriate.
• Perform other duties as assigned.

Requirements

• 5+ years of experience in legal technology, knowledge management, legal operations, or practice innovation, preferably at a law firm.
• Bachelor’s degree in Computer Science, Engineering, or a related technical field.
• JD Preferred.
• Experience working with generative AI platforms (as a builder, administrator, or power user).
• Strong product thinking; ability to translate between technical and legal audiences.
• Comfort working in an iterative development environment.
• Fluency with data analysis and reporting tools, with a track record of driving technology adoption among attorneys.
• Hands-on experience with Harvey or a similar generative AI legal platform is strongly preferred, as is working knowledge of the broader legal AI vendor landscape.
• Demonstrate strong project management skills.
• Ability to translate between technical and legal audiences.

Compensation & Benefits

In accordance with applicable Federal and State laws, the anticipated annual salary range for this position, depending on location, is as follows:

• Rochester, NY: $124,000 to $190,850
• Boston, MA: $136,500 to $210,100
• Chicago, IL: $136,500 to $210,100
• Los Angeles, CA: $136,500 to $210,100
• Washington, DC: $136,500 to $210,100
• New York, NY: $150,000 to $231,000
• San Francisco, CA: $150,000 to $231,000

In addition to a standard benefits package, this role may be eligible for additional contingent compensation based on factors including work performance, geographic location, work experience, education, and qualifications. Because such contingent compensation is not yet calculable or may be zero ($0) in some circumstances, the salary ranges above are the organization’s good faith estimate of the annual salary(ies) it reasonably expects to pay for the position at the time of this posting.

Equal Opportunity

This employer is an Equal Opportunity / Affirmative Action Employer: Disability / Veteran. The organization is committed to creating a fair workplace and does not discriminate against any employee or applicant for employment because of race, creed, color, national origin, sex, age, disability, marital status, sexual orientation, citizenship status, or any other characteristic protected by applicable law.

Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative, the organization will consider for employment qualified applicants with arrest and conviction records.

Employment Verification

To comply with Federal law, this employer participates in E-Verify. All newly hired employees are verified through an electronic system established by the Department of Homeland Security (DHS) and the Social Security Administration (SSA) to confirm identity and employment eligibility.