AI Solution Manager - Aurora

Overview

This role leads adoption, workflow development, and user enablement for an internally developed enterprise AI platform (Aurora). The AI Solution Manager focuses on maximizing the value of the organization’s proprietary AI investment and ensuring the platform evolves in step with attorney needs across transactional, litigation, regulatory, and advisory practice areas.

The position reports to the Director of Solutions Development with a dotted-line relationship to the Innovation Partner and relevant innovation and AI governance committees. A remote work schedule is available.

Responsibilities

• Serve as a subject matter expert for the Aurora AI platform.
• Maintain deep proficiency across all platform features, including model options, file upload strategies, custom prompts, workflow builder, and agent capabilities.
• Translate platform functionality into practical applications for attorneys and business professionals; act as the go-to resource for questions about effective use.
• Partner with practice groups, knowledge management, and business services teams to identify opportunities to streamline or transform existing work using the AI platform.
• Design, build, test, and deploy workflows and agents to support recurring legal tasks; iterate based on user feedback and performance data.
• Document workflows, establish quality controls, and create reusable templates adaptable across matters and practice areas.
• Develop and deliver onboarding sessions, practice-specific training, office hours, written guides, and video tutorials to drive firmwide adoption.
• Monitor usage analytics, identify adoption barriers, and design targeted programs to expand engagement among different user populations.
• Cultivate a community of power users and champions to extend the platform’s impact.
• Collaborate closely with AI engineering and product development teams specific to the Aurora platform.
• Gather and prioritize user feedback, advocate for new features and enhancements, participate in roadmap planning, and serve as the voice of the end user in product decisions.
• Test new releases, support change management for major updates, and ensure platform documentation and help resources remain current.
• Develop, track, and report metrics that demonstrate the platform’s value, adoption, and impact across the firm.
• Serve as the primary liaison for technical issues with IT, information security, and the vendor’s support team.
• Build and maintain familiarity with the broader landscape of off-the-shelf legal AI solutions, including platforms focused on contract review and lifecycle management, due diligence, eDiscovery, legal research, drafting, and practice-specific tools.
• Work with leadership and the AI engineering team to establish baseline measurements, define key performance indicators, and create regular reporting cadences for practice group, department, committee, and executive audiences.
• Produce dashboards and periodic reports, surface insights to inform product roadmap decisions, and benchmark platform performance against external platforms where appropriate.
• Perform other duties as assigned.

Requirements

• 5+ years of experience in legal technology, knowledge management, legal operations, or practice innovation, preferably at a law firm.
• Bachelor’s degree in Computer Science, Engineering, or a related technical field.
• Experience working with generative AI platforms (as a builder, administrator, or power user).
• Strong product thinking; ability to translate between technical and legal audiences.
• Comfort working in an iterative development environment.
• Fluency with data analysis and reporting tools, with a track record of driving technology adoption among attorneys.
• Demonstrated project management skills.
• Ability to translate between technical and legal audiences.

Preferred Qualifications

• JD.
• Hands-on experience with Harvey or a similar generative AI legal platform.
• Working knowledge of the broader legal AI vendor landscape.

Compensation & Benefits

• In accordance with applicable Federal and State laws, the anticipated annual salary range depends on location:
  • Rochester, NY: $124,000 to $190,850
  • Boston, MA: $136,500 to $210,100
  • Chicago, IL: $136,500 to $210,100
  • Los Angeles, CA: $136,500 to $210,100
  • Washington, DC: $136,500 to $210,100
  • New York, NY: $150,000 to $231,000
  • San Francisco, CA: $150,000 to $231,000
• In addition to a standard benefits package, the role may be eligible for additional contingent compensation based on work performance, geographic location, work experience, education, and qualifications. Contingent compensation is not yet calculable and may be $0 in some circumstances. The ranges above are the organization’s good faith estimate of annual salary it reasonably expects to pay at the time of this posting.

Location

Boston, MA; Chicago, IL; Los Angeles, CA; New York City, NY; Rochester, NY; San Francisco, CA; Washington, DC

Equal Opportunity / Additional Notices

• Equal Opportunity / Affirmative Action Employer: Disability / Veteran.
• Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative, qualified applicants with arrest and conviction records will be considered.
• This employer participates in E-Verify; newly hired employees are verified through an electronic system established by the Department of Homeland Security (DHS) and the Social Security Administration (SSA) to confirm identity and employment eligibility.