Billing Supervisor

Overview

This role is an exempt, remote opportunity within the Finance/Accounting department for a Billing Supervisor. The position reports to the Billing and Collections Manager.

The Billing Supervisor will coordinate and supervise a team of Billing Coordinators to support the firmwide billing practice for Digital Assets and Data Management (DADM). This is a “working” supervisor role, including maintaining an acceptable number of assignments as a Billing Coordinator.

Responsibilities

Supervisor Responsibilities (Essential Duties)

• Provide first-level support to Billing Coordinators for billing-specific questions and day-to-day operational issues.
• Conduct regular team meetings to discuss ongoing work, team issues, the billing group, and firm news to ensure team members receive pertinent information.
• Participate in coaching, performance feedback, and performance reviews for Billing Coordinators.
• Monitor Billing Coordinator schedules, including ensuring adherence to hours, providing coverage, communicating when staff are absent, processing requests for overtime or time-off, and approving timecards in the firm’s time management system.
• Serve as a point of contact for secretaries.
• Assist with training as needed.

Billing Responsibilities

• Assist with the development and implementation of billing practices.
• Monitor the status of regionally assigned bills to ensure billing attorneys and/or assistants adhere to due dates.
• Monitor/audit areas of concern, including:
  • WIP on in-progress matters
  • Cost credits
  • Negative invoices
  • Manual invoices
  • Payment applications
  • Rate overrides
  • Exception codes
  • Zero proformas
  • Closed matters
• Perform other duties as requested.

Requirements

• Associate degree from a two-year college and a minimum of seven (7) years of related legal billing experience; or the equivalent combination of education and experience may substitute for the education.
• Prior experience working in a fast-paced law firm environment.
• Knowledge of billing department operations and insurance-based billing is highly desirable.
• Supervisory experience, including the skills necessary to organize, coordinate, and supervise staff.
• Demonstrated proficiency in Microsoft Office Suite, including Word and Outlook.
• Elite 3E billing software proficiency and various e-billing vendor sites are preferred.
• Proven aptitude to learn new software applications.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and general knowledge of accounting principles and internal controls.
• Strong analytical and communication skills, including the ability to effectively communicate and present information in one-on-one and small group situations to all levels of professional and support staff.
• Ability to respond to common inquiries or complaints from clients and all levels of professional and support staff.
• Interpersonal communication skills necessary to maintain effective relationships with partners, attorneys, clients, and staff, demonstrating high responsiveness, diplomacy, and professionalism.
• Strong project management and team management skills, with a willingness to “roll up sleeves” and work at whatever level is needed to accomplish tasks.
• Ability to lead and build consensus among peers and staff.
• Strong organizational and planning skills with attention to detail, including the ability to prioritize multiple tasks and projects in a fast-paced environment with strict deadlines.
• Ability to exercise discretion with confidential and sensitive information.

Preferred Qualifications

• Demonstrated proficiency in Microsoft Office Suite including Word, Outlook, and Excel.
• Proven proficiency with 3E billing software and various e-billing vendor sites.

Compensation & Benefits

Compensation

• Expected annual salary range: $95,000–$120,000.
• Salary offered will be determined by factors including experience level, education, training, geographic location, and relevant skills.

Benefits

• Competitive salaries and a performance bonus program
• Group health, dental, and vision insurance
• Multiple plan options and various benefit levels
• Same-sex domestic partner coverage
• Pre-tax premiums
• Coverage beginning on the date of hire
• Group term life and accidental death and dismemberment insurance
• Voluntary supplemental group universal life insurance
• Voluntary accident insurance for employees and their families
• Long-term care insurance
• Short-term disability benefits
• Long-term disability benefits
• Pre-tax benefit programs, including dependent care, health care reimbursement, and transit or qualified parking benefits in most cities
• Retirement program, including a voluntary 401(k) plan

Location

Remote opportunity for a Billing Supervisor open in any of the employer’s offices.