AI Solution Manager - Harvey

Overview

The organization is seeking an AI Solution Manager to serve as the primary subject matter expert and internal champion for the Harvey platform. This role drives adoption, builds tailored workflows, and ensures measurable value across the firm’s practice areas. The position sits at the intersection of legal practice, technology, and change management.

This role reports to the Director of Solutions Development and maintains a dotted-line relationship with the Innovation Partner and relevant innovation and AI governance committees. A remote work schedule is available.

Responsibilities

• Serve as subject matter expert on a specific AI platform (Harvey).
• Maintain deep proficiency in all platform features, including model options, file upload strategies, custom prompts, workflow builder, and agent capabilities.
• Translate platform functionality into practical applications for attorneys and business professionals; act as the go-to resource for effective platform use.
• Partner with practice groups, knowledge management, and business services teams to identify opportunities to streamline or transform existing work.
• Design, build, test, and deploy workflows and agents to support recurring legal tasks; iterate based on user feedback and performance data.
• Document workflows, establish quality controls, and create reusable templates adaptable across matters and practice areas.
• Develop and deliver onboarding sessions, practice-specific training, office hours, written guides, and video tutorials to drive adoption.
• Monitor usage analytics, identify adoption barriers, and design targeted programs to expand engagement among different user populations.
• Cultivate a community of power users and champions to extend the platform’s impact.
• Own the firm’s relationship with Harvey, serving as the single point of accountability for platform performance, roadmap alignment, and vendor engagement.
• Manage regular business reviews, advocate for feature requests, escalate issues, and ensure contractual commitments and service levels are met.
• Gather and prioritize user feedback, advocate for new features and enhancements, participate in roadmap planning, and represent end-user needs in product decisions.
• Test new releases, support change management for major updates, and ensure platform documentation and help resources remain current.
• Develop, track, and report on comprehensive metrics demonstrating platform value, adoption, and impact across the firm.
• Serve as the primary liaison for technical issues, working closely with IT, information security, and the vendor’s support team.
• Maintain familiarity with the broader landscape of off-the-shelf legal AI solutions (e.g., contract review and lifecycle management, due diligence, eDiscovery, legal research, drafting, and practice-specific tools).
• Work with the Director of Solutions Development, the Innovation Partner, firm leadership, and the AI engineering team to establish baseline measurements, define key performance indicators, and build reporting cadences for practice group, department, committee, and executive audiences.
• Produce dashboards and periodic reports, surface insights for roadmap decisions, and benchmark performance against external platforms where appropriate.
• Perform other duties as assigned.

Requirements

• 5+ years of experience in legal technology, knowledge management, legal operations, or practice innovation, preferably at a law firm.
• Bachelor’s degree in Computer Science, Engineering, or a related technical field.
• Experience working with generative AI platforms (as a builder, administrator, or power user).
• Strong product thinking; ability to translate between technical and legal audiences.
• Comfort working in an iterative development environment.
• Fluency with data analysis and reporting tools, with a track record of driving technology adoption among attorneys.
• Demonstrated strong project management skills.

Preferred Qualifications

• JD
• Hands-on experience with Harvey or a similar generative AI legal platform.
• Working knowledge of the broader legal AI vendor landscape.

Compensation & Benefits

• Anticipated annual salary range (depending on location):
  • Rochester, NY: $124,000 to $190,850
  • Boston, MA: $136,500 to $210,100
  • Chicago, IL: $136,500 to $210,100
  • Los Angeles, CA: $136,500 to $210,100
  • Washington, DC: $136,500 to $210,100
  • New York, NY: $150,000 to $231,000
  • San Francisco, CA: $150,000 to $231,000
• In addition to a standard benefits package, this role may be eligible for additional contingent compensation based on factors including work performance, geographic location, work experience, education, and qualifications. Such contingent compensation is not yet calculable and may be zero ($0) in some circumstances.

Location

Remote work schedule available. Locations: Boston, MA; Chicago, IL; Los Angeles, CA; New York City, NY; Rochester, NY; San Francisco, CA; Washington, DC.

Equal Opportunity / E-Verify

The organization is an Equal Opportunity / Affirmative Action Employer (Disability / Veteran) and is committed to creating a fair workplace. It does not discriminate on any basis protected by applicable law.

Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative, qualified applicants with arrest and conviction records will be considered.

The organization participates in E-Verify. Newly hired employees are verified through an electronic system established by the Department of Homeland Security (DHS) and the Social Security Administration (SSA) to confirm identity and employment eligibility.