Bankruptcy Supervisor

Overview

This position is a Remote Bankruptcy Supervisor role, working from home. The supervisor will work with the Payment Ledger Team.

Responsibilities

• Supervise the daily operations of the Payment History Ledger Team, including workload distribution, productivity, and quality assurance.
• Oversee the preparation, review, and maintenance of payment history ledgers for bankruptcy matters, ensuring accuracy, completeness, and compliance with client, investor, and court requirements.
• Monitor team performance and provide ongoing coaching, training, and performance feedback to support employee development and accountability.
• Review payment history ledgers for accuracy and resolve discrepancies involving payment applications, escrow transactions, fees, suspense balances, and other loan servicing activity.
• Collaborate with attorneys, paralegals, bankruptcy case managers, clients, and servicing personnel to resolve complex payment history issues and support litigation deadlines.
• Ensure all payment history requests and deliverables are completed within established service level agreements and court-imposed deadlines.
• Develop, implement, and maintain quality control procedures to improve accuracy, consistency, and operational efficiency.
• Identify workflow challenges and recommend process improvements to enhance team performance and client service.
• Assist with hiring, onboarding, training, scheduling, and performance evaluations of team members.
• Prepare and maintain operational reports, productivity metrics, and quality assurance results for management review.
• Maintain a thorough understanding of bankruptcy procedures, mortgage servicing practices, investor guidelines, and applicable federal and state regulations affecting payment history documentation.
• Perform other duties and special projects as assigned.

Requirements (Basic Qualifications)

• Previous supervisory or team leadership experience, preferably in bankruptcy, mortgage servicing, default servicing, or a law firm environment.
• Strong knowledge of mortgage loan payment histories, payment applications, escrow accounting, and bankruptcy servicing practices.
• Excellent analytical, organizational, and problem-solving skills with exceptional attention to detail.
• Ability to interpret loan servicing data and identify payment discrepancies.
• Strong verbal and written communication skills.
• Proficiency with Microsoft Office, particularly Excel, and experience with mortgage servicing systems is preferred.
• Ability to manage multiple priorities in a deadline-driven environment while maintaining a high standard of accuracy and professionalism.

Compensation & Benefits

In addition to remote work for most positions, the employer offers a comprehensive benefit program, including:

• Company paid life and disability insurance plans
• Medical, dental and vision plans with prescription coverage
• 401(k) retirement savings plan
• Flexible scheduling (within reason, depending on position)
• Generous PTO plan for all full-time employees
• Full equipment station at no cost for remote employees, including dual monitors
• Employee Assistance Plan, offering free 24/7 counseling and consulting services to support emotional health and wellbeing
• Wellness programs and employee discounts
• Learning and development training opportunities for personal and professional growth

Equal Employment Opportunity

The employer is committed to Equal Employment Opportunity and to attracting, retaining, developing, and promoting qualified employees without regard to race, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, or any other characteristic prohibited by federal, state, or local law. A work environment free from discrimination and harassment is provided, with employees treated with respect and dignity.