Bilingual Immigration Intake Coordinator (English-Spanish) - Remote

Overview

This role involves leading and coordinating an Intake team in a New Jersey-based immigration law firm. The organization provides immigration services nationwide and supports clients seeking legal status in the U.S. The Intake Coordinator ensures processes run smoothly, deadlines are met, and the information collected is accurate and complete.

Responsibilities

• Coordinate the Intake team, ensuring every Qlead is fully collected and logged in CampLegal within 24 hours.
• Oversee deadline compliance and quality standards by reviewing the team’s work and correcting deviations promptly.
• Prepare and review actionable pre-consultation notes to equip the consultant with useful data to close the sale, including:
  • Immigration status
  • Documentation
  • Qualifying factors
  • Hardships
  • Relevant history
• Identify and propose process improvements; provide training to raise the overall standard of work.
• Collaborate closely with the Client Intake team, providing direction and guidance to ensure consistency across the full journey from Qlead to active client.

Requirements

• Prior experience leading or coordinating a team, including oversight of day-to-day work, deadline compliance, and quality of information collected.
• Proven experience collecting client information completely and accurately ahead of each consultation.
• Strong attention to detail and sound judgment to review the team’s work, catch errors or gaps, and identify areas for process improvement.
• Excellent communication skills to provide feedback and direction to the team, and to ensure clear, actionable pre-consultation notes.
• Ability to work under pressure while managing multiple cases and people at once, maintaining a professional, resilient attitude.
• Availability: flexible schedule and willingness to work various shifts as needed.

Compensation & Benefits

• Base hourly pay: $14–$18 USD/hour.
• Ongoing professional development.
• Paid Time Off after twelve months.

Location

• New Jersey-based; represents clients nationwide.