Director of Conflicts

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Posted Sep 26, 2026

Remote · US Full Time

$136K – $427K/yr

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Overview

The organization is seeking a Director of Conflicts to partner with Risk Management leadership and the Office of the General Counsel to establish processes and procedures that ensure conflicts are resolved in a timely manner, mitigate risk, and support consistent execution through functional managers.

This position may be filled remotely, or in any of the organization’s locations across the United States.

Responsibilities

Provide firm-wide operational direction for conflict checking.
Stay abreast of new technologies, trends, and changes in ethical requirements in the varying jurisdictions in which the firm operates.
Train conflicts managers, conflicts counsel, and analysts in a supervisory role; provide training as needed to other relevant teams (such as business intake specialists) to maintain effective turnaround times and exceptional work product.
Coordinate with the Business Intake Team and other departments as required.

Essential Functions

Department Policies and Procedures

Identify and implement best practices in the assigned functional areas.
Identify efficient methods for processing requests to continually improve service, accuracy, value, turnaround time, and cost effectiveness.
Monitor technology developments in the functional areas and recommend appropriate technology adoption to leadership.
Work with leadership to develop and enforce firm-wide policies and procedures addressing conflicts, intake, and risk management concerns.
Establish and oversee processes to capture updated information on firm engagements.
Conduct training for firm lawyers and staff on departmental policies and procedures.

Department Execution

Serve as the primary escalation source for all departmental quality assurance issues.
Responsible for employment conflict check processes, including reviewing and approving specialized new client matter forms (e.g., toxic tort, bankruptcy, etc.) firm-wide.
Oversee guidelines pertaining to the implementation of Ethical Walls.
Prepare and maintain department budget, with particular attention to compensation, operations, and project budgets.
Manage department projects and requests to ensure they are on budget, on time, and meeting objectives outlined by the firm’s strategic initiatives.
Provide oversight of the department intranet site (e.g., departmental policies and procedures, forms, department contact information, etc.).
Ensure accuracy and readiness of supported systems for internal and external audits.
Ensure service standards are met and establish mechanisms to monitor productivity and service for the conflicts function.
Provide statistical information to senior leadership as needed.
Design, implement, and execute systems that deliver daily and weekly NBI and conflicts reports in a timely and accurate manner.
Collaborate regularly with other groups across the firm, including Business Professional Recruiting, Accounting, Managing Directors, and others involved in conflicts, new business intake, and lateral hiring.
Participate in strategic leadership meetings.

Talent Management

Lead, mentor, and develop a high-performing team of professionals, promoting a culture of accountability, inclusivity, and service excellence.
Provide strategic leadership and direction to the Conflicts team.
Recruit, train, and mentor team members, ensuring a high level of competence and professionalism.
Foster a collaborative and inclusive work environment that promotes teamwork and employee development.
Maintain working knowledge of responsibilities for all roles within the department.
Provide employee counseling and disciplinary action as needed, pursuant to firm policies and procedures, to ensure satisfactory performance.
Conduct regular meetings (weekly/biweekly) with managers and staff to keep them up to date on changes in the department and the firm.
Conduct monthly meetings with managers.
Identify training and development needs for the department and work with managers to implement training.
Provide recommendations for annual bonus and merit increases with input from the managers where appropriate.

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Requirements

Bachelor’s Degree in a relevant field required; JD strongly preferred but not required.
Extensive legal conflicts experience within a law firm environment in an attorney or senior paralegal role.
Minimum of ten (10) years of increasingly responsible, directly related experience, including significant supervisory experience, in a law firm or similar professional services environment, during which the knowledge, skills, and abilities applicable to the position were demonstrated.
Demonstrated subject matter expertise in legal ethics and conflicts rules, practices, and procedures.
Substantial experience leading company-wide initiatives within a multi-office setting, preferably in a professional services firm environment required.
Proficiency with conflicts software systems, preferably Elite and Intapp Open.
Demonstrated ability to provide quality client service to internal and external contacts regarding routine and complex matters, and to develop and maintain effective business relationships with people of diverse backgrounds; requires tact, patience, and the ability to maintain confidentiality.
Demonstrated ability to communicate clearly and effectively (orally and in writing) and to make presentations to small and large groups.
Demonstrated intellectual curiosity and commitment to innovating and enhancing the firm’s practices.
Demonstrated ability to organize and prioritize multiple projects in a dynamic and complex environment, meeting deadlines and successfully managing daily workload.
Ability to work under pressure and in conflicting circumstances.
Non-hierarchical approach, with flexibility and ability to build consensus.
Strong integrity, maturity, and fairness in dealing with people and confidential information.
Strong influencing capabilities and sound judgment.

Compensation & Benefits

Compensation is commensurate with skill and experience and varies based on skills, experience, location, and other factors permitted by law.

Expected compensation ranges by location:

State of California: $209,000 - $427,000
State of Colorado: $193,000 - $343,000
State of Connecticut: $166,000 - $421,000
State of Illinois: $189,000 - $367,000
State of Massachusetts: $209,000 - $400,000
State of Maryland: $203,000 - $307,000
State of Maine: $142,000 - $328,000
State of Minnesota: $209,000 - $346,000
Jersey City, NJ: $227,000 - $412,000
State of New York: $195,000 - $421,000
State of Virginia: $136,000 - $397,000
State of Vermont: $207,000 - $397,000
State of Washington: $203,000 - $385,000
Washington, D.C.: $270,000 - $397,000

Salaries do not include a discretionary bonus. Bonus opportunities are non-guaranteed and depend on individual and firm performance.

Full-time benefits include:

Medical and dental coverage
Life insurance
Short-term and long-term disability insurance
Pre-tax flexible spending account for certain medical and dependent care expenses
Employee assistance program
Paid Time Off
Paid holidays
Participation in a retirement plan program after meeting eligibility requirements
And more