Director of Conflicts

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Posted Sep 25, 2026

Remote · US Full Time

$136K – $427K/yr

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Overview

The organization is seeking a Director of Conflicts to partner with Risk Management leadership and the Office of the General Counsel to establish processes and procedures that ensure conflicts are resolved in a timely manner, mitigate risk, and enable consistent execution through functional managers.

This position may be filled remotely or in any of the organization’s locations across the United States.

Responsibilities

Provide firm-wide operational direction for conflict checking.
Stay current on new technologies, trends, and changes in ethical requirements across the jurisdictions where the firm operates.
Train conflicts managers, conflicts counsel, and analysts in a supervisory role, and provide additional training as needed to other relevant teams (e.g., business intake specialists) to maintain effective turnaround times and high-quality work product.
Coordinate with the Business Intake Team and other departments as required.

Department Policies and Procedures

Identify and implement best practices in assigned functional areas.
Identify efficient methods for processing requests to continuously improve service, accuracy, value, turnaround time, and cost effectiveness.
Monitor technology developments in functional areas and recommend appropriate technology adoption to leadership.
Work with leadership to develop and enforce firm-wide policies and procedures addressing conflicts, intake, and risk management concerns.
Establish and oversee processes to capture updated information on firm engagements.
Conduct training for firm lawyers and staff on departmental policies and procedures.

Department Execution

Serve as the primary source of escalation for departmental quality assurance issues.
Own employment conflict check processes.
Review and approve specialized new client matter forms (e.g., toxic tort, bankruptcy, etc.) firm-wide.
Oversee guidelines pertaining to the implementation of Ethical Walls.
Prepare and maintain the department budget, with emphasis on compensation, operations, and project budgets.
Manage department projects and requests to ensure they are on budget, on time, and aligned with firm strategic initiative objectives.
Provide oversight to the department intranet site (e.g., departmental policies and procedures, forms, department contact information).
Ensure accuracy and readiness of supported systems for internal and external audits.
Ensure service standards are met and establish mechanisms to monitor productivity and service for the conflicts function.
Provide statistical information to senior leadership as needed.
Design, implement, and execute systems delivering daily and weekly departmental NBI and conflicts reports in a timely and accurate manner.
Collaborate regularly with other firm groups, including Business Professional Recruiting, Accounting, Managing Directors, and others involved in conflicts, new business intake, and lateral hiring.
Participate in strategic leadership meetings.

Talent Management

Lead, mentor, and develop a high-performing team of professionals, promoting a culture of accountability, inclusivity, and service excellence.
Provide strategic leadership and direction to the Conflicts team.
Recruit, train, and mentor team members to ensure competence and professionalism.
Foster a collaborative and inclusive work environment that promotes teamwork and employee development.
Maintain working knowledge of responsibilities for all roles within the department.
Provide employee counseling and disciplinary action as needed, consistent with firm policies and procedures to ensure satisfactory performance.
Conduct regular meetings (weekly/biweekly) with managers and staff to keep the team up to date on changes in the department or firm.
Conduct monthly meetings with managers.
Identify training and development needs and requirements for the department, working with managers to implement training.
Provide recommendations for annual bonus and merit increases with input from managers where appropriate.

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Requirements

Bachelor’s Degree in a relevant field required; JD strongly preferred but not required.
Extensive legal conflicts experience within a law firm environment in an attorney or senior paralegal role.
Minimum of ten (10) years of increasingly responsible, directly related experience, including significant supervisory experience, in a law firm or similar professional services environment, demonstrating applicable knowledge, skills, and abilities.
Demonstrated subject matter expertise in legal ethics and conflicts rules, practices, and procedures.
Substantial experience leading company-wide initiatives within a multi-office setting, preferably in a professional services firm environment required.
Proficiency with conflicts software systems, preferably Elite and Intapp Open.
Demonstrated ability to provide quality client service to internal and external contacts regarding routine and complex matters; ability to develop and maintain effective business relationships with people of diverse backgrounds. Requires tact, patience, and the ability to maintain confidentiality.
Demonstrated ability to communicate clearly and effectively (orally and in writing) and to make presentations to small and large groups.
Demonstrated intellectual curiosity and commitment to innovating and enhancing firm practices.
Demonstrated ability to organize and prioritize multiple projects in a dynamic and complex environment, meet deadlines, and manage daily workload.
Ability to work under pressure and in conflicting circumstances.
Non-hierarchical approach with flexibility and ability to build consensus.
Strong integrity, maturity, and fairness in dealing with people and confidential information.
Strong influencing capabilities and sound judgment.

Preferred Qualifications

None specified.

Compensation & Benefits

Employees receive compensation commensurate with skill and experience; exact compensation varies by skills, experience, location, and other factors permitted by law.

Expected compensation ranges for this position by location/jurisdiction:

State of California: $209,000 - $427,000
State of Colorado: $193,000 - $343,000
State of Connecticut: $166,000 - $421,000
State of Illinois: $189,000 - $367,000
State of Massachusetts: $209,000 - $400,000
State of Maryland: $203,000 - $307,000
State of Maine: $142,000 - $328,000
State of Minnesota: $209,000 - $346,000
Jersey City, NJ: $227,000 - $412,000
State of New York: $195,000 - $421,000
State of Virginia: $136,000 - $397,000
State of Vermont: $207,000 - $397,000
State of Washington: $203,000 - $385,000
Washington, D.C.: $270,000 - $397,000

Salaries do not include a discretionary bonus; bonus opportunities are non-guaranteed and dependent upon individual and firm performance. Full-time employees receive benefits including:

Medical and dental coverage
Life insurance
Short-term and long-term disability insurance
Pre-tax flexible spending account for certain medical and dependent care expenses
Employee assistance program
Paid Time Off
Paid holidays
Participation in a retirement plan program after meeting eligibility requirements
Additional benefits