Legal Intake Coordinator - Personal Injury

Overview

This organization is seeking a full-time Legal Intake Coordinator to join its legal team. The Intake Coordinator supports the client onboarding process by handling a high volume of inbound communications, including phone calls. The role involves working flexible hours on evenings and weekends from 5pm – 11pm.

Position type: Full-time, remote

Location: Candidates must currently reside in North Carolina

Responsibilities

• Respond to client inquiries by phone, email, chat, and other channels in a timely manner
• Engage potential clients in warm, professional conversations
• Build rapport and establish trust while guiding clients through the intake assessment
• Communicate the firm’s vision, mission, and core values to potential clients
• Set up new client case files in CSM
• Confirm receipt of relevant documents, including legal documents, medical records, billing records, and lien information
• Maintain accurate and detailed records of client interactions and information in the organization’s database
• Assist with documentation, data analysis, conversion rates, and client referrals
• Track Key Performance Indicators (KPI’s) and complete subsequent reporting
• Provide accurate and comprehensive information about clients and their cases to support efficient case management
• Perform other duties as assigned

Requirements

• High school diploma or equivalent required; Associate’s degree or higher preferred
• Minimum 2 (two) years of customer service experience required
• Minimum 1 (one) year of law firm experience required (preferably personal injury)
• Attention to detail and ability to multitask while handling a high volume of phone calls
• Strong customer service focus and a commitment to advocating for clients
• Intermediate to advanced knowledge of MS Word, Excel, and Outlook required

Preferred Qualifications

• Bilingual Spanish
• Experience with SmartAdvocate

Compensation & Benefits

• Full-time hourly position starting at $19/hour, depending on experience
• Benefits include medical, dental, vision, 401k, PTO & paid parental leave

Location

Remote. Candidates must currently reside in North Carolina

Notes

No recruiter emails or phone calls please.