Service Contracts Manager | Remote, USA

Overview

This role supports the end-to-end development and quality of services contract requests. Responsibilities include qualifying incoming services contract requests, creating and maintaining Statements of Work (SOWs) and related services contracts, and serving as a subject matter expert for the SOW process. The position also drives delivery of services offerings to internal and external clients and provides quality assurance for outgoing services opportunities.

Responsibilities

• Own relationships with third-party vendors; monitor and ensure product quality as it relates to pricing deliverables.
• Develop, edit, and maintain Statements of Work (SOWs) and related services contract documentation.
• Assist with development of SOWs, Service Orders (SOs), Change Orders, and Task Orders.
• Serve as an expert in SOW development processes and toolsets, with flexibility to adopt new procedures.
• Partner with and advise internal stakeholders on services selling best practices.
• Remove obstacles that impede team progress.
• Conduct research to identify issues and report insights to leadership; identify requirements across market, financial, legal, and partner areas to adjust or create solutions that meet business needs.
• Apply contracting and procurement best practices.
• Provide mentorship in SOW development and maintenance, quality standards conformance, and related processes.
• Perform accurate and thoughtful SOW quality assurance (QA) on a consistent basis.
• Assist with design of documentation templates and processes as needed.
• Participate in process improvement initiatives and collaborate with leadership to enhance operating rhythms.
• Work independently to develop scalable policies and procedures for a growing organization.
• Ensure compliance to transaction regulations terms, including but not limited to price, acceptance, fee accruals, and payments.
• Review Contract Vehicle quotes for accuracy prior to services purchase.
• Coordinate with internal stakeholders to ensure all necessary documentation and reference information is stored in the CRM and supporting Client Project Repository.
• Compile contract information and direction for Legal to amend contracts as needed.
• Build and maintain relationships with alliance partnerships.
• Manage Contract Vehicle databases and SharePoint sites with copies of contracts and eligible vendors.
• Serve as a liaison between internal and external contract stakeholders.
• Perform other duties as assigned.
• Comply with all policies and standards.

Requirements

• Bachelor’s Degree in Communications, Business Administration, Supply Chain Management, Paralegal, Pre-Law required.
• 7–10 years combined work experience.
• 2–4 years minimum in contracts, supply chain, procurement, supplier management, and/or asset management work.
• 5 years professional work experience directly related.
• 4–7 years professional writing experience required.
• Prior experience in Client Relationship Management software (CRM) required.
• Knowledge of Salesforce.com, Microsoft Office Suite, SharePoint, Adobe, and DocuSign.
• Ability to work in a sales partnership setting.
• Occasional travel; on-site meetings/events.
• Occasional overtime.
• Excellent written and verbal English.

Preferred Qualifications

• Experience in technical or information technologies industry preferred.

Compensation & Benefits

• Work/life balance.
• Professional training resources.
• Volunteer opportunities.
• Ability and technology necessary to productively work remotely/from home (where applicable).

Location

• Not specified in the provided job description.

Equal Employment Opportunity

The employer is an equal opportunity employer. All qualified applicants will be considered without regard to race, color, religion, sex, gender identity or expression, sexual orientation, pregnancy, age 40 and over, marital status, genetic information, national origin, status as an individual with a disability, military or veteran status, or any other basis protected by federal, state, or local law.

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