Solutions Advisor, Legal Ops

Overview

This Solutions Professional role supports in-house legal teams and enterprises by combining legal expertise (or legal operations experience) with AI to help customers solve workflow challenges. You will draft AI prompts, partner with customers on practical implementations, and teach courses that build adoption and confidence in Legal AI.

Solutions track options (please indicate your preferred track when applying):

• Go to Market: Partner with Sales to drive revenue by serving as a subject matter expert in pitches across client segments. Tailor and deliver product demonstrations to specific legal workflows and prospect needs.
• Forward Deployed: Focus on the long-term customer lifecycle to drive retention and high-touch adoption. Own implementation and ongoing technical/strategic customer support, including consultative problem solving such as custom prompt engineering, playbook creation, and workflow optimization.
• Academy: Own the educational engine by creating Legal AI content and managing instructional logistics. Build new classes and refine existing materials so content scales alongside product releases.

Responsibilities

• Analyze and optimize legal processes using data-driven insights and metrics to demonstrate ROI and efficiency gains.
• Draft high-impact AI prompts that solve real-world legal problems across industries and practice areas.
• Curate a library of sample prompts and outputs to demonstrate product versatility to prospects and customers.
• Partner with in-house legal teams to understand workflows (research, contracts, diligence, document analysis, compliance, etc.) and design practical AI-powered solutions.
• Serve as the “Voice of the Customer” by sharing insights with Product to help ensure features evolve to meet real-world legal needs.
• Lead prompting workshops and training sessions to increase customer adoption and confidence in using AI effectively.
• Bring credibility, expertise, and empathy to customer interactions to position the organization as a trusted legal AI partner.

Requirements

• 4+ years of in-house work experience. JDs with legal operations experience are strongly preferred; non-JD candidates with deep understanding of in-house legal operations processes will be considered.
• Strong background in legal metrics and process optimization, including experience measuring legal team performance (KPIs/SLAs), workflow efficiency (process standardization, benchmarking, etc.), and operational improvements.
• Genuine passion for AI (use it regularly and enjoy experimenting with it).
• Proven ability to learn quickly, think critically, and apply knowledge creatively.
• Hands-on experience with legal tech tools (e.g., CLM, automation, analytics platforms, or other legal software).
• Excellent client-facing skills: empathetic, proactive, and able to manage multiple priorities.
• Strong written and verbal communication, with the ability to explain complex ideas clearly.

Preferred Qualifications

• Experience designing or teaching training programs, workshops, or courses.

Compensation & Benefits

• Compensation range: $150K - $200K

Benefits for full-time employees include:

• Medical, Dental & Vision (comprehensive coverage for you and your family)
• Life & Disability Insurance
• Retirement Plan
• Parental Leave
• Continuous Development: up to $3,000/year for job-related learning & development
• In-Office Meals: DoorDash credits for breakfast, lunch & dinner
• Paid Time Off: 15 PTO days + 5 sick days, with opportunities to accrue more
• Company Holidays: 15 company holidays + 3 additional “Me Days”
• Home Office Setup: $500 for new hires
• Cell Phone Reimbursement: $50/month
• Relocation Support

Location & Work Model

• Distributed organization with team members across North America and soon Europe.
• Expect up to 10% travel (and more for customer-facing roles) if located in a place without an office.
• Team members in the San Francisco Bay Area and Provo, UT (within 50 miles of the office) work together on Tuesdays, Wednesdays, and Thursdays.
• The organization currently hires across the United States and Canada.