07. Personal Injury Intake Specialist | Fully Remote | USD Payments

Overview

The organization is seeking an Intake Specialist to serve as the first point of contact for individuals seeking legal assistance in personal injury law. This role involves gathering case details, coordinating consultations, and ensuring a compassionate, professional client experience. Bilingual candidates with strong attention to detail are encouraged to apply.

Responsibilities

• Act as the first contact for leads through phone or email, providing a friendly and helpful experience
• Collect information to understand client needs and assess how the firm can assist
• Listen empathetically and guide individuals to appropriate resources within or outside the firm
• Complete legal forms and maintain records of customer interactions
• Schedule and coordinate consultations with legal experts
• Follow up with clients to ensure needs are met and provide additional support as needed
• Handle administrative tasks, including booking appointments, managing schedules, and organizing paperwork

Requirements

• Bachelor’s degree
• 3+ years of experience in customer service, appointment setting, or interpretation roles at contact centers
• Proficiency managing calendars and information flow with accuracy and efficiency
• Bilingual in English (C1 or higher) and Spanish or Portuguese, both spoken and written
• Excellent organizational and time-management skills
• Ability to maintain discretion and confidentiality when handling sensitive information
• Permanently resides in Latin America
• Owns a reliable laptop (Windows or Mac, 2017 or newer) with a stable internet connection

Preferred Qualifications

• Previous experience in sales, customer service, or a legal background

Compensation & Benefits

• 2 weeks of paid time off
• U.S. holiday recognition
• Access to in-house psychological and wellness coaching services
• Free access to coaching programs supporting personal and professional development
• Free access to over 200 continuous improvement courses

Location

Fully remote work from home. Candidate must permanently reside in Latin America.