Case Qualification Specialist, Georgia

Overview

This role is for a Senior Intake Specialist supporting exception cases for a fully integrated personal injury firm. The position involves reviewing intake matters where the intake form does not provide enough information to determine whether the firm should accept the case. You will work closely with a managing attorney in your state to refine intake criteria over time and make sign/refer/decline recommendations based on case risk and potential.

Responsibilities

• Review exception cases and investigate injuries, liability, and red flags.
• Identify indicators of commercial vehicle involvement and catastrophic or high-value potential.
• Conduct empathetic conversations with prospective clients and families, asking the right follow-up questions.
• Provide clear recommendations to the managing attorney (sign, refer, or decline) including reasoning.
• Document case information in Filevine and the firm’s intake systems, and ensure clean handoff of accepted cases.
• Review intake calls and recommend improvements to agent training and the intake questionnaire.
• Proactively follow up with escalated clients to address concerns, improve client satisfaction, and prevent withdrawals initiated by clients.

Requirements

• 5 or more years of personal injury law experience.
• Exceptional written and verbal communication, with comfort speaking to seriously injured clients and grieving families.
• Strong critical thinking and attention to detail.
• Consistent follow-through in a fast-moving environment.

Preferred Qualifications

• Paralegal experience.
• Candidate lives in GA, but not required.
• Bilingual in Spanish.

Compensation & Benefits

• Base salary: $60,000–$80,000 (commensurate with experience).
• Benefits include:
  • Medical, dental, and vision insurance
  • 401(k) with company match
  • HSA
  • Life insurance
  • Disability coverage
  • Paid time off
  • Parental leave

Location

Fully remote. This role also involves working with a managing attorney in your state to sharpen intake criteria over time.

Equal Opportunity Employer

Employment decisions are made without regard to age, race, color, national origin, religion, sex, disability, sexual orientation, gender identification, or being a qualified disabled veteran or qualified veteran of the Vietnam era or any other category protected by Federal or State law.

Additional Information

• Full-time employee position; not open to independent contractor or consulting arrangements.
• Compensation is determined by the location where the work is performed and is subject to applicable local law.
• The employer may use artificial intelligence (AI) and automated decision-making tools to assist in screening and evaluating candidates; adverse decisions are reviewed by a human member of Talent Acquisition before being finalized.